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Hi! I made registration at slotsdon.com, and after I made deposit this casino asked to verify my account, I did it, and then they confiscated balance. Amount is 1790eur . May be you can help me, thanks.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slots Don Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear AlexTom,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru

We’ve reopened this complaint at the request of AlexTom. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Player's message:

Hello, I'm sorry, I couldn't answer you on time.

I'm answering your questions. I just registered on the site and made a deposit. I also passed verification. I didn't play slots or bet on sports. My deposit was simply taken. Unfortunately, I can no longer communicate with the casino.I can provide you with a screenshot of how my deposit was taken.

Please share any supporting evidence of the incident to my email at tomas@casino.guru

Thanks in advance for your cooperation.

I wrote you an email.

Thanks for your reply.

Could you please explain why you deposited 1790€ as your initial deposit?

Could you please explain why you deposited 30€ after the initial deposit was removed?

Could you please confirm that the deposit was made using the deposit method in your name and within your means?

When was the last time you were in contact with the casino support, and what did you discuss?

Share your responses here or privately to my email at tomas@casino.guru

I sent you a reply by email

I sincerely apologize for any inconvenience, but I kindly request that you provide further clarification regarding the questions I posed earlier. Thank you for your understanding.

Could you please explain why you deposited 1790€ as your initial deposit? Answer: I made deposit to gamble. If you're asking why this amount is chosen, my answer is that I wanted to play. I don't know how exactly to describe the choice of deposit size. Sometimes I play with 500 euros, sometimes with 1,500, sometimes with 1,790.

Could you please explain why you deposited 30€ after the initial deposit was removed? Answer: I didn't make a deposit of 30 euros. I only made one deposit of 1790.

Could you please confirm that the deposit was made using the deposit method in your name and within your means? Answer: I used my crypto wallet to make the deposit.

When was the last time you were in contact with the casino support, and what did you discuss? Answer: I don't remember when it was, but the last time I wrote to them, I wanted to understand why they took my deposit. They didn't give me any explanation. They've taken my deposit now and have no plans to return it, that why I ask your help.

Dear AlexTom,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello AlexTom,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter to see if I can help somehow.

We would like to invite Slots Don Casino to join the conversation.

Dear Slots Don Casino,

Could you please provide clarity on the player's situation and explain why the player's deposit has been confiscated without them having a chance to utilise it?

Should there be any factors influencing the situation that cannot be shared publicly, please feel free to share them directly with me at michal.k@casino.guru for an independent review.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi there,

Following an internal review, a decision has been made to close the user’s account. This action was taken due to findings that suggest the account was used in a manner inconsistent with our bonus terms and conditions.

That said, we are willing to proceed with a refund of the user’s deposit and ensure the account is formally closed.

To process the refund as efficiently as possible, we kindly request a USDT (ERC20) wallet address. While we understand the original deposit was made via bank transfer, issuing the refund via cryptocurrency will allow for a faster turnaround time and reduced processing costs.

Please confirm if this is acceptable and provide the relevant USDT (ERC20) wallet address so we can proceed.

Best regards,

Slots Don

Please allow 3–7 business days for the withdrawal to be processed.

CasinoGuru – you are welcome to keep this complaint open until the user has successfully received the funds.

Thank you for your understanding.

Best regards,

Slots Don

Dear Slots Don Casino,

Thank you for your reply and for your constructive approach.

Dear AlexTom,

I will keep this case open for the required duration until you acknowledge receipt of the funds. I have confidence that it will be processed in a timely manner.

Dear AlexTom,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I still haven't received my withdrawal.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi there,

Due to some internal backlog, the withdrawal is yet to be completed - however, can confirm that the user should receive the withdrawal within the next 3-7 business days.

Apologies for the wait,

Best regards,

Slots Don

Dear AlexTom,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My withdrawal was not approved.

Dear AlexTom,

Thank you for your response.

Dear Slots Don Casino,

Can you please explain why the player's withdrawal was not approved as they claim?

Hi there,

Apologies for the wait on this - due to some internal delays, the withdrawal has not been completed yet. I am checking in with our team on the progress and will get back to you in due course.

Best,

Slots Don

Hi there,

Following our internal checks - we can now confirm that the withdrawal has been paid successfully - TX: 0xc22dd0b9a7*************************************************0e9c370.

Thank you for your patience,

Best,

Slots Don

Hi, I wanted to let you know that my withdrawal has been approved. Thank you for your help.

Great news, AlexTom!

I am glad that our involvement played an important role in resolving this matter, and you have now received the funds.

We'll go ahead and mark the complaint as 'resolved' in our system. We would like to thank both parties for their cooperation.

If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot Rate Casino Guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Michal

Casino Guru