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Absurd, I made a deposit of 600 reais, when I finally won something, I sent the documents more than 30 times and they don't want to approve my account, they are making it difficult not to pay, I sent the same documents in other casinos and they were all accepted. They are not willing to pay.

Absurdo , fiz 600 reais de depósito, quando finalmente ganhei algo , enviei mais de 30 vezes os documentos e não querem aprovarem a minha conta , estão dificultando para não pagarem , enviei os mesmos documentos em outros casinos e todos foram aceitos . Não estão querendo pagar .

Hello Monique,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Slotozen Casino.

Please allow me to ask you a few more question before we would move forward.

Did you ever withdrawn from the casino before? Was your account ever verified in the past? When was the last time the casino responded to you and what was it?Could you please advise which documents were already accepted and which are always rejected?

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

No, I never requested a withdrawal because it was the first time I won something, yesterday 04/09, I spent all day sending documents, I changed the format that was requested, I sent it 29 times and it was rejected, they only accepted the electricity bill and the proof of pay4fun account because I got in touch in the chat, because even that they were rejecting. They rejected my driver's license, which is clear. There's no way to reject the photo, you were the first.

Não, nunca solicitei um saque porque foi a primeira vez que ganhei algo , ontem dia 09/04 , fiquei o dia todo enviando documentos , mudei o formato que foi pedido , enviei 29 vezes e foi rejeitado, só aceitaram a conta de luz e o comprovante da conta pay4fun porque entrei em contato no chat , porque até isso estavam rejeitando. Rejeitaram minha carteira de motorista , que está nítida. Não tem como rejeitar a foto, vcs foram os primeiros .

Hello Monique,

Did the live chat specify why are the documents rejected and what should you do to send the correct ones? Which documents are still missing to be verified?

They paid me. But to this day I don't know which documents they didn't accept. I don't deposit anymore. I do not trust .

Eles me pagaram . Mais até hoje não sei quais documentos não aceitaram . Eu não deposito mais . Não confio .

Hello Monique,

I'm glad to hear that you have received your money. Please do not hesitate to contact us if you will come across any other trouble in the future again, we will gladly try to help you.

Regards,

Nick