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I deposited €200 exactly two weeks ago, but it hasn't been credited to my account; instead, it's been debited from my bank account. I've contacted the provider eight times already, and each time I'm told to wait and that some "specialists" will get in touch. So far, no one has contacted me. What can I do?

Ich habe vor genau 2 Wochen 200 Euro eingezahlt und diese wurden dem Konto nicht gutgeschrieben aber von meinem Bankkonto abgebucht. Ich habe den Anbieter bereits 8x kontaktiert und bekomme immer mit als Antwort, dass ich warten soll und irgendwelche "Spezialisten" sich melden. Bisher hat sich niemand gemeldet. Was kann ich tun?

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Dear Valera91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards

Petra

Dear Valera91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru