Slotornado Casino - Pelaajan tili on suljettu.

I deposited 1750e I am officially banned from all casinos of this operator and I am in the topique gaming license self exclusion register, the game account was suddenly closed because the system detected that I am a banned player myself, I used 100% of the same personal information. 880e remained in the game account they refuse to return my money to me. Neither 880e nor 1750e every time they say "wait" I have already waited long enough.

talletin 1750e olen virallisesti estetty kaikilla tämän operaattorin kasinoilla sekä olen topique gaming license self exclusion rekisterissä, pelitili sulkeutui yhtäkkiä koska järjestelmä havaitsi että olen itse estetty pelaaja, käytin 100% samoja henkilötietoja. Pelitilille jäi 880e he eivät suostu palauttamaan minulle rahojani. Eivät 880e eivätkä 1750e joka kerta he sanovat " odota" olen odottanut jo tarpeaksi.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you self-exclude from all casinos licensed by the Tobique Gaming Commission?
• When exactly did you register at this casino? Did you provide any personal information in your account, either during registration or at a later stage?
• Did you submit any identity documents to the casino for the verification of your account?
• When exactly was your account closed? Did you receive any emails from the casino informing you whether your deposits would be refunded?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

I have been self-excluded from the Tobique Gaming Commission for a long time but I self-excluded again on 17.08.2026

I provided all my personal information when registering, they were 100% when I blocked self-exclusion.

registered: 03.09.2026 at 15.54

03.09.2026 at 17:49 they closed my account due to gambling addiction and said the system detected me automatically.

They keep sending emails that I will only get my money 880e which was in my account when they closed it regarding the return of the entire deposit 1750e they keep informing, I sent the information to the team. I have been waiting for a week for my own money 880e and 1750e fate. I even passed kyc 07.09.2026 I still have not received my money.

Olen ollut pitkään self exclusion tobique gaming comission mutta tein uudestaan self exclusion 17.08.2026

annoin kaikki henkilötietoni rekisteröitymisen yhteydessä ne olivat 100% kun self exclusion estoni.

rekisteröidyin: 03.09.2026 klo. 15.54

03.09.2026 klo. 17.49 he sulkivat tilini peliriippuvausuuden takia ja ilmoittivat järjestelmä havaitsi minut automaattisesti.

He lähettävät jatkuvasti sähköposteja että saan vaan rahani 880e jotka oli tililläni kun ne sulkivat sen koskien koko talletuksen palautusta 1750e he ilmoittavat jatkuvasti, lähetin tiedot tiimille eteenpäin. Olen odottanut jo viikon omia rahojani 880e ja 1750e kohtaloa. Läpäisin jopa kyc 07.09.2026 en ole silti saanut rahojani.

Still nothing… Today is day 14

I keep getting the same emails:

Wait, we're processing.

Ei vieläkään mitään… Tänään on päivä 14

saan jatkuvasti samoja sähköposteja:

odota, käsittelemme.

Thank you for the additional information.

Before I move your complaint to the next stage, could you please provide me with confirmation or other evidence showing that your self-exclusion with the Tobique Gaming Commission was already active before you registered at Slotornado Casino on September 3, 2026? If possible, the document or confirmation should show the effective date of the self-exclusion and its scope. Once I have this information, I will be able to proceed with your complaint. You can send the document to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.