SlotLords Casino - Pelaajan kotiutus on viivästynyt.

Hello, I made a deposit at Slot Lords using a virtual MasterCard from Paysafe. I won and wanted to withdraw my winnings. My withdrawal was rejected twice, and I was told to contact support. I repeatedly explained that it was a virtual credit card and I couldn't provide a screenshot. Therefore, I uploaded the original PDF of the transaction receipt, but it has already been rejected twice. Other casinos accepted it without issue. I don't understand the problem.

Hallo ich habe bei Slot lords eine Einzahlung über eine virtuelle MasterCard von Paysafe vorgenommen. Habe dann gewonnen und wollte Auszahlen. 2x abgelehnt und ich sollte den Support kontaktieren. Ich habe mehrmals gesagt das es sich um eine virtuelle Kreditkarte handelt und ich kein Bild davon machen kann. Deshalb habe die original PDF des Transaktionsbeleges hochgeladen und der wurde schon 2 x abgelehnt. Andere Casinos haben ihn doch auch akzeptiert. Ich versteh das Problem nicht.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward the communication between you and the casino customer support regarding the request to verify your virtual card? My email address is veronika.f@casino.guru.
• Have you provided any other documents as proof of ownership of this card, apart from the transaction statement?
• Is there any possibility for you to provide a screenshot or a recording of your PaySafe account showing that both the account and the virtual card are issued in your name?
• Have all your other KYC identity documents been approved by the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika