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Payout of €4,000 pending for 4 days. No response to email request when payment will be made. All documents for verification have been provided.

Auszahlung über 4.000€ seit 4 Tagen pending. Keine Rückmeldung auf Mailanfrage, wann ausgezahlt wird. Alle Dokumente zur Verifizierung wurden zur Verfügung gestellt.

Hello schaengel79,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotimo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

I have not received a confirmation of a completed verification process. I sent all the documents needed for verification. Then an email came with the request to send another document (selfie with ID) so that KYC can complete the verification process. I have also answered this question. The interval between the two requests was almost 24 hours, so communication was quite smooth. I haven't heard from KYC since then. A request I made on February 10, 2023 as to when the payment would be made was not answered.

I played without a bonus.

Thank you for your support!

Hallo Nick,

ich habe keine Bestätigung über einen abgeschlossenen Verifizierungsprozess erhalten. Alle zur Verifizierung benötigten Dokumente habe ich geschickt. Danach kam eine Mail mit der Anforderung noch ein weiteres Dokument zu schicken (Selfie mit Ausweis), damit KYC den Verifizierungsprozess abschließen kann. Auch diese Anfrage wurde von mir beantwortet. Der Abstand zwischen beiden Anforderungen betrug knapp 24 Std., die Kommunikation war also recht flüssig. Danach habe ich nichts weiter von KYC gehört. Eine Nachfrage meinerseits vom 10.02.2023, wann die Auszahlung erfolgt, wurde nicht beantwortet.

Ich habe ohne Bonus gespielt.

Danke für deine Unterstützung!

Hello schaengel79,

As mentioned above, the verification usually takes up to 14 days (can be shorter but longer as well) and unless it's been less, I can only recommend to wait. When exactly did the process begin?

Hello Nick,

Yesterday I received an email from KYC that my account has now been verified and the payout has been initiated.

The money was in the account today.

Thank you for your commitment!

Hallo Nick,

gestern kam eine Mail von KYC, dass mein Konto nun verifiziert wurde und die Auszahlung veranlasst sei.

Heute war das Geld auf dem Konto.

Danke für dein Engagement!

Thank you schaengel79 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick