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I was winning on my bonus money trying to wager the requested amount. All of a sudden I was logged out and couldn’t access my account. I used my old email address in error which I have deleted a couple weeks ago. I asked them to update to my new email address to reset my password. Well they wouldn’t and then blocked me on chat

Dear b69p9v9kkv,

Thank you very much for submitting your complaint. I apologize, but I am not sure I understand completely what happened. How could you use an old email address? What did you delete? Did you create more than one account at this casino?

I will be waiting for your reply patiently.

Best regards,

Kristina

b69p9v9kkv informed us in a forum thread that the issue has been resolved.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.