Slot Madness Casino - Pelaajan kotiutuspyyntö on hylätty.

Hello

I fulfilled the conditions of the coupon below. Then I won $400 from the $100 I wanted to withdraw. It was rejected. That it cannot be withdrawn. Yesterday I made a $12 deposit so that the withdrawal was available.…

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Dear Flashweed,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing funds from the casino.

From the screenshots that you provided. I understand that you have activated and used a no-deposit bonus with code 30MAD with a max cashout of $100. Could you please provide the timeline of events? Please provide the dates for the following:

• account registration
• 30MAD bonus activated
• 30MAD bonus completed wagering
• withdrawal of $400
• $400 withdrawal rejected
• deposit of $12

You said the $400 withdrawal was rejected. Did you receive any reason from the casino for rejecting your withdrawal request? Please post a screenshot of the withdrawal rejection notification.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean

Hello. Everything went smoothly. They still ask for a $30 deposit.

https://www.inclave.com/home

the casino operator

Could you please clarify whether you were able to withdraw the winnings from the 30MAD coupon after depositing $12?

As for the $30 deposit, it is normal that the casino would ask for a deposit if you are trying to get another bonus.

hello. I couldn't withdraw my winnings. The withdrawal request was rejected. If someone uses a coupon, even if they meet the conditions, they can't withdraw their winnings, they can only play with it. When I asked, they said I would be able to withdraw it as soon as I made a deposit. After that, I was able to initiate the withdrawal. But the casino rejects it.

Dear Flashweed

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal V, (michal.v@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean