Slot Bunny Casino - Pelaajan voitot takavarikoidaan.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Dear ARamm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Hey there,

Nobody in my household plays, but me. I am fully verified through KYC. There was an initial bonus added, that was taken out prior to withdrawing. The max cash out on that bonus was $4000. The max bet was $20 which I did not exceed. They are simply lying about having multiple accounts which I only use one email for all my accounts. Prior to depositing I reached out to confirm that this was my only account just because I have played other platforms in the past and they did confirm that this was my only account and I was good to deposit.

Dear ARamm,

Thank you for your response.

I wanted to clarify your previous statement regarding the use of a single email address for your accounts. Were you referring specifically to Slot Bunny Casino, or are you speaking about casinos in general?

Additionally, have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

Thank you in advance for your response.

Dear ARamm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

In regards to slot bunny I have only used one email and one IP address. I have one router and one mesh router that has only been used for game play.

Dear ARamm,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear ARamm,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Slot Bunny Casino to join this conversation and assist in addressing the complaint.

Dear Slot Bunny Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear ARamm,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority (https://verification.anjouangamingboard.org/validate?domain=slotbunny.com&seal_id=adc108bb02bc0c9accfd5cb993ac4c403f2bb4d26338ea5d268b9e1bc248b047776e95d9b0decb544ce9be3020a2ac7b&stamp=1c1430f73d5bb61e214530d9ae8ee76b) and submit a complaint to them after clicking on the license validator at the bottom of the casino's website. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (stefan.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Stefan

Casino.Guru