Slot Bunny Casino - Pelaajan kotiutus hylätään.

Il casinò non paga. Dicono che siano stati creati più account dopo che ho vinto, verificato e prelevato. Non ho mai avuto un account con Slot Bunny prima del 14 maggio e loro affermano il contrario, confiscandomi le vincite e lasciando sul conto solo il mio deposito di 300€. Ho fatto presente che è sbagliato.

 15th May

Congratulations on meeting the playthrough requirements! 🎉🎉🎉

We have reviewed your recent withdrawal request and noticed that the initial bonus has not yet been deducted from your balance. Therefore, we are unable to process your current withdrawal request.

As per our Terms and Conditions, 6.2 Withdrawing Funds After Using a Bonus

Upon requesting a withdrawal, the initial bonus amount is considered non-cashable and will be deducted from your balance or winnings before the withdrawal is processed.

The initial bonus of $200.00, which was applied when you took advantage of the bonus NOCAPS, needs to be removed first. We already made the necessary adjustment to your account. you can go ahead and make your withdrawal request

Thank you for your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact us.

Kind regards,

Slot Bunny

18th May

Hi forzagiu,

We have received your withdrawal request, which has been rejected.

After a thorough review by our fraud and risk department, we’ve identified multiple accounts associated with your IP address. This situation violates our terms and conditions under clause 6.2 Withdrawing Funds After Using a Bonus: To ensure fair play, each player is allowed only one active account. If multiple accounts are identified, whether linked to the same individual, device, or IP address then- any withdrawals connected to welcome bonuses, first-time deposits, promotional offers, free spins, free chips, or clean deposits may be declined.

You can find the Terms and Conditions here: https://slotbunny.com/terms-of-service

We would like to inform you that your deposit of $355.00 has been returned to your account. At your convenience, please submit a withdrawal request so we can process the refund for you.

We understand this may be disappointing news. If you have any questions or need further clarification, please do not hesitate to contact our support team. We are here to assist you and ensure you have a positive experience with us.

Thank you for your understanding and cooperation.

Kind regards,

Slot Bunny

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear ForzaGiu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification? Which documents were you asked to provide?
• Which payment method have you opted for when depositing and requesting a payout?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning,

Is there any chance that someone from your household or using the same IP address has also created an account at this casino? No

Could you please advise if you have passed the KYC verification? Which documents were you asked to provide? I added on my account ID and selfie

Which payment method have you opted for when depositing and requesting a payout? Crypto

Dear ForzaGiu,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear ForzaGiu,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Slot Bunny Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Slot Bunny Casino,

Please provide detailed information regarding the player’s issue, specifically the exact reasons why the player’s winnings were confiscated due to the alleged use of multiple accounts. Additionally, please provide all relevant supporting evidence and documentation confirming this allegation, including the specific terms and conditions that were allegedly breached and the basis on which the accounts were linked to the player.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello everyone,

first of all, I would like to apologize for my delayed response.

I have made additional attempts to establish contact with the casino outside of this complaint thread. Unfortunately, despite these efforts and the time provided, Slot Bunny Casino has not responded or joined the mediation process.

As a result, I am left without the necessary cooperation or evidence that would allow me to properly review and assess the casino's decision to confiscate your winnings. For this reason, I will now close this complaint as unresolved, which will negatively affect the casino's Safe Index rating on Casino Guru.

Dear ForzaGiu,

although I am unable to assist you further through our mediation process, I would strongly recommend escalating the matter directly to the casino's licensing authority. Slot Bunny Casino operates under an Anjouan license, and you should be able to submit a complaint through the Anjouan license validator, which is typically located at the bottom of the casino's website. By opening the validator page, you should find an option to contact the licensing authority or submit a complaint regarding your case.

If you decide to pursue this route and receive any response from the regulator or from the casino, feel free to let me know. Should the casino decide to cooperate with us in the future, we can also reopen the complaint and continue the mediation process.

I am sorry that I could not bring you a more positive outcome in this case.

Best regards,

Samuel

Casino Guru