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They don’t want to pay me out I have like $30,000 in winnings I’m trying to withdraw and they keep ignoring me

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Dear Fletch1981,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Yeah I understand that but I tried last week and it sat there for the whole week and wasn’t even looked at so I cancelled it I waited 7 days and had no sign of anything happening at all

Dear Fletch1981,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi my issue still hasn’t been resolved as I’m still waiting for my pay outs and still nothing from them

Hi I really need this issue resolved with the casino as I need my winnings as my best mate just passedaway and I need to provide him with a funeral asap

Dear Fletch1981, I am sorry to hear that.

Please allow me to ask you a few questions, so I can understand the whole situation completely and better help you with your complaint.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Could you please confirm how much do you currently need to withdraw in total?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.