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They don’t want to pay me out I have like $30,000 in winnings I’m trying to withdraw and they keep ignoring me

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Dear Fletch1981,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Yeah I understand that but I tried last week and it sat there for the whole week and wasn’t even looked at so I cancelled it I waited 7 days and had no sign of anything happening at all

Dear Fletch1981,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi my issue still hasn’t been resolved as I’m still waiting for my pay outs and still nothing from them

Hi I really need this issue resolved with the casino as I need my winnings as my best mate just passedaway and I need to provide him with a funeral asap

Dear Fletch1981, I am sorry to hear that.

Please allow me to ask you a few questions, so I can understand the whole situation completely and better help you with your complaint.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Could you please confirm how much do you currently need to withdraw in total?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hi yes I have made wothdrawls before yes my kyc is all up to date there was no active bonus and it’s $21,000 I am trying to withdraw

They approved my withdrawal today but it went into my casino acc instead of my bank acc and they won’t tell me why this happened

Im

still

waiitng for a reply from yous why ??

Attila please reply or look at my case

Dear Fletch1981,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila G.

Thanks heaps I hope if gets sorted asap as well

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Skycrown Casino representative to join this conversation.

Dear Skycrown Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Awesome look forward to them joinin Our conversation

My latest convo with the casino tonight throwing off as usual saying they need more time to give me my money

Dear Fletch1981 and Casino Guru Team,

Thank you for bringing this to our attention. We appreciate the opportunity to clarify the matter regarding your withdrawals.

Please note that delays in processing your withdrawals were caused by incorrect payment details. In particular, for bank transfer requests, the clearing number (BSB code) you entered did not match the information shown in the previously uploaded payment method document.

The above-mentioned withdrawal of 1,300 AUD was reversed due to incorrect beneficiary details, which prevented the successful processing of your withdrawal, and the funds were returned to your balance accordingly.

Additionally, as you requested an additional withdrawal method, specifically MiFinity, the required verification document for your e-wallet has not yet been provided.

To proceed and ensure the successful processing of your withdrawals, please update your payment details to match your uploaded document and provide proof of your selected e-wallet account so that we can verify your payment method.

If you need any assistance, our support team is always available at support@skycrown.com. You are welcome to contact us anytime regarding this or any other matter.

Best regards,

Skycrown Casino Team

I have provided the right bank details over and over again and they seem like the are starting to process my money slowly but I still don’t understand why it can’t go back to my credit card as yous state it can and it will be faster

Dear Fletch1981,

Thank you for your update. Could you please confirm if the casino has started processing your payout?

Dear Fletch1981 and Casino Guru Team,

Thank you for your patience.

We apologize for the delay in responding to your request, as we have been carefully reviewing the information regarding your withdrawals.

Upon verification, we confirmed that your withdrawal requests were being processed on our side but were subsequently canceled by you. Please note that your last withdrawal was cancelled on December 27. As a result, the funds were returned to your balance and later used for gaming activity.

If you have any further questions or would like additional information about the verification process, our support team will be happy to assist you.

Thank you for your understanding and cooperation.

Best regards,

Skycrown Casino Team

Dear Fletch1981,

Thank you for your patience and for keeping us updated.

We have reviewed the information provided by Skycrown Casino. It appears that your last withdrawal request, which was canceled on December 27, was returned to your account balance and subsequently used for gaming activity. As a result, the funds are no longer available for immediate withdrawal in their original amount.

At this point, the casino is able to process new withdrawal requests for the current available balance in your account.

If you need assistance with submitting a new withdrawal or have any questions about the verification requirements, the casino support team is available to guide you through the process.

We understand that this has been frustrating, and we hope that following these steps will allow you to receive your winnings smoothly.

Dear Fletch1981,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Barbora
Casino.Guru