Skycrown Casino - Pelaaja väittää, että maksu on viivästynyt.

Hello, yesterday I won a total of $2000 after getting my weekly bonus back, I have played through the wager and met withdrawal requirements.

they continuesly tell me it is pending, prompting me today to recall and try $1900. It just stays on pending, after putting through thousands of dollars i finally win something and they do not let me withdraw, last night i tried another withdrawal of different money that i put in, they accepted and left the $1900 pending.

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Dear Benji1995,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Benji1995,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.