Sisal Casino - Pelaajalla on nostoviiveitä.

they keep asking me to take a selfie video via a link they send me via email I keep doing it and they keep not unblocking me they don't tell me why but simply ask me to repeat the procedure over and over again

continuano a chiedermi di fare un video selfie tramite un link che mi mandano via email io continuo a farlo e loro continuano a non sbloccarmi non dirmi perchè ma semplicemente richiedermi di rifare il procedimento al infinito

Dear vincenzainsta,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

When was the last time the casino asked you to upload a selfie video and when exactly did you upload it?

Which identity documents did you send to the casino for verification? Have your documents been checked by the relevant department and successfully verified?

What types of games did you play? Were they slots, live casino games, or sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I made an infinite number of selfie videos, the last one yesterday, but it's useless, it's clearly an excuse, think that once I wrote to them before doing it again and they replied that it wasn't good again but I still hadn't sent it again, they do this and they are a scam to avoid paying and you review them 7.9 stars? I see that I'm not the only one in this state, ask them why all the selfie videos sent are not enough please thanks

ho fatto un infinità di video selfie, l'ultimo ieri, ma tanto non serve a nulla è palesemente una scusa pensate che una volta gli ho scritto prima di rifarlo e loro mi hanno risposto che dinuovo non andava bene ma ancora non l'avevo reinviato, fanno cosi e sono una truffa per non pagare e voi li recensite 7,9 stelle? vedo che non sono l'unico in questo stato, chiedetegli perche tutti i video selfie inviati non bastano perpiacere grazie

Please forward me all communication between you and the casino regarding your verification to veronika.f@casino.guru.

Could you also confirm if the selfie video is the only document that has not been approved during the KYC process? Have all your other documents been successfully verified?

Looking forward to your response.

Dear vincenzainsta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.