Simppeli Casino - Pelaajan tili suljettu vastuullisista pelaamissyistä.

I was able to deposit and play at Simppeli casino in March 2023, even though I had closed my account at its sister casino, Templenile, in 2022 due to gambling addiction (proof available). Simppeli account was closed on 3.3.2023 due to gambling addiction.

I demand my money back.

Olen saanut tallettaa ja pelata Simppeli casinolle 2023 maaliskuussa vaikka olen sulkenut tilini sisarkasinolle Templenile 2022 vuonna peliriippuvuuden vuoksi (todiste löytyy). Simppeli tili suljettu peliriippuvuuden vuoksi 3.3.2023

Vaadin rahoja takaisin

Dear Imjjj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request for a self-exclusion in any of the casinos related to Simppeli Casino? Please forward it to nikolas.b@casino.guru.

Did you specify in that request for how long you wish your account to be suspended and the reason why?

Additionally, could you provide information on the other casinos where your self-exclusion due to gambling problems is in effect and when this self-exclusion was initiated?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

Transmitter

Lähetin

This can be solved because my balance has been positive, so there is nothing to return

Tämän voi ratkaista sillä minun saldo on ollut plussalla joten palautettavaa ei ole

Dear Imjjj,

How long after your registration did the casino block your account? How much exactly did you deposit there and did you receive any kind of refund?

Dear Imjjj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.