Shuffle Casino - Pelaajan pääsy tukeen estetty, tilin poistopyyntöjä ei huomioida.

Hello, I complained to live support because I keep losing. I asked for a bonus and was denied, they've never given me anything.

Because they didn't like it, they blocked me from support.

I've emailed support@shuffle.com over 20 times asking them to delete my account. They aren't responding.

I think this casino has a shockingly bad sense of ethics. I don't understand how they can have such a high rating when they don't respond to messages.

hola me quejé con el soporte en vivo porque me la paso perdiendo. pedí un bono y me lo negaron, jamás me dieron nada

como no les gustó me bloquearon del soporte

pedí más de 20 veces por mail a support@shuffle.com pidiendo que me eliminen la cuenta. no me contestan.

me parece un casino con una falta de ética terrible. no entiendo como tiene ese puntaje si no contestan los mensajes

Dear luzygala2030,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I would like to address each of them.

If you are dissatisfied with bonuses in general, we are unable to assist. Each gambling establishment has its own bonuses and bonus conditions, and we cannot dictate the rules or determine who should be eligible to play with them.

Furthermore, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.

Please, let me know if there is anything else I can help you with, otherwise, I will be forced to close this complaint.

Thank you in advance for your reply and understanding.

Best regards,

Kristina

So if you can't help me close the account. I thank you.

How do I delete the account from here???

thank you.

entonces si no pueden ayudarme para cerrar la cuenta. les agradezco.

cómo hago para eliminar la cuenta de acá ???

gracias.

Thank you for your reply, luzygala2030. Do I understand correctly that you are no longer interested in proceeding with this complaint?

How do I delete this account. of casino guru.

cómo hago para eliminar esta cuenta. de casino gurú.

Since it seems you do not want to pursue this complaint, I will now close it together with your account. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.