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Hello, i did a withdrawal request onthe 3rd and 7th of September and i did all the verification steps. the only answer i took is to wait. now they dont even talk to me in the live chat. they skip me. plese do something

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

Did you accumulate your winnings with or without a bonus?

When was the last time you communicated with the casino regarding the delay in processing your payments?

How long did it take for your previous successful withdrawals to be processed and paid?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello,

I only placed bets on sports and did not use any bonuses. I’ve been trying to get in touch almost every day, but I haven’t received a reply from a real person in over two weeks. Previous withdrawal was much faster.

Could you please look into my case or provide an update? I’d appreciate any information you can share.

Thank you

Has the casino specified the reason for the delay in processing your payments? Did they mention whether there is an ongoing investigation, or did they only refer to a high volume of withdrawal requests?

Please note that if your identity documents have already been successfully verified, it’s possible that the casino is currently reviewing your gameplay.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear grigohas,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika