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they sent me a text to deposit for the promo , end up I deposit and play , when withdrawal ask me for ic and bank statement , in the end wait for almost a day , when I try log in , totally cant log in , and I went to their live chat and ask what happen , they say is fraud activity and straight end the chat and block me for entering the their website , even my 500 despoit also give them eat , I just onky win 1050 total amount is 1550 , even today they still text me for the same promo . Totalky a scam . I think you all can announce to everyone not to play this website . Is a scam website , save everyone from it hahaha

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Dear Play888888,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you pass the verification before you lost access to the account?
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here.

Your cooperation in providing these details will help us investigate and work towards a resolution. Thank you very much in advance for your reply.

Best regards,

Jean

Yes I sent them my ic and bank statement , end up when wake up straight block my account , and I just first time use the website only , I only play casino live baccarct

Hello Play888888,

We would like to update you that due to Jean, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Jean has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Jean will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

To proceed, please provide the following information.

Could you please provide a screenshot of the promotion that you used?

When was your account created?

When was it blocked?

Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here.

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account created on 8 may

block on 15 may

If possible, could you please forward the documents that you sent to the casino for verification? You can forward it to my email jean.s@casino.guru. Thank you.

Dear Play888888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru