SG Casino - Pelaajan tili on suljettu.

Hello, SG Casino suspended my account today and cancelled my requested withdrawal. I would like the casino to refund my remaining balance.

Salve, SG Casino in data odierna mi ha sospeso il conto e annullato il prelievo richiesto. Vorrei che il casino mi restituisca il saldo residuo.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you passed the full KYC verification, or at least submitted any identity documents to this casino for the KYC process?
• Have you contacted customer support to ask about the reason why your account was suspended?
• What types of games did you play at this casino to accumulate the winnings you were trying to withdraw?
• Did you accumulate these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika