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Urgent Complaint – False Accusations & Confiscation of €662.85 by Scibet Casino

Dear Casino Guru Team,

I am submitting a formal complaint against Scibet Casino, which has unjustifiably confiscated my winnings of €662.85 and falsely accused me of violating their terms.

Case Details:

I played on Scibet Casino where I initially deposited 100€ and then 200€, resulting in an accumulated balance of €662.85.

When I attempted to withdraw my winnings, the casino denied my withdrawal and confiscated my funds.

They claimed I violated their terms due to:

Using a VPN (which is completely false – I never used a VPN - I have proof of using the only provider available for my location).

Bonus abuse (which is also false – I never used a Bonus on Scibet Casino - I have video proof of all my bets).

Submitting forged documents (which is an outrageous and baseless accusation - I will provide all documents submitted).

Why This is unjustified:

• The casino has not provided any evidence for their claims.

• I have never used a VPN while accessing their site.

• I have never engaged in any bonus and will provide full video recordings of my bets as proof.

• I submitted genuine, valid, and legally recognized identification documents for verification. Their claim that I used "forged documents" is completely false and highly defamatory.

Requested Resolution:

• I demand that the casino provides concrete evidence to support their accusations.

• I expect my full €662.85 withdrawal to be processed immediately.

• If the casino does not respond fairly, I will escalate this case to the Maltese Police Department

I kindly ask for your support in resolving this case and ensuring fair treatment. In case you need anything further from me for investigation purposes, feel free to let me know and I will provide it right away.

My last message to them is me requesting, in accordance to GDPR Article 15, that they forward:

- IP logs

- Login/session history

- Internal notes or risk/fraud assessments

- Documentation justifying the confiscation

- Any profiling or automated decision-making, if applicable

I look forward to hearing from you - thanks in advance!

Best regards,

Oscarov7

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Stay safe.

Dear Oscarov7,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing with Scibet Casino and the confiscation of your funds.

To better understand the situation and assess whether we can intervene, I would like to ask you a few clarifying questions and request some additional details:

• Could you please confirm the date(s) when you made the deposits (€100 and €200) and when you attempted to withdraw the €662.85?
• Have you received any official written notification from the casino (email or internal message) explaining the confiscation? If so, please forward it to us.
• Please confirm whether you accepted or activated any bonus at any point (including free spins or cashback), even unintentionally. A screenshot of your bonus history, if available, would be helpful.
• Regarding the KYC issue, could you let us know which documents you submitted (e.g., ID, proof of address) and whether the casino explicitly stated that they were "forged" in writing?

If you already have supporting evidence (emails from the casino, screenshots, KYC submissions, withdrawal history, or any other relevant communication), you are welcome to forward it directly to petronela.k@casino.guru so we can review it in detail.

Your cooperation in providing these details will help us investigate and work towards a resolution. Without clear documentation and timelines, it is very difficult for us to evaluate the casino’s actions and decide on the next steps.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello, Petronela!

First and foremost, thank you so much for your response as well as taking your time to look into this. Your help is very much appreciated!

I made both deposits 26/12-2025 (I will attach the transaction history showing both deposits and bets made in that period.) As mentioned, I deposited 300€ total from 2 separate deposits, and after confiscating my winnings (see attachment where it says "Taken to system", which is just another wording of "Stolen money"), they somehow removed my 200€ deposit. But as you can see, I lost my recent bet so my balance was at 0€, and somehow I could place a 200€ bet right after. It's because I deposited, obviously.

I made my withdrawal 30/12-2025 (See attachment where it says "Debit wallet".)

I will attach their official statement. What you will see is the EXACT same statement was made from their sister site Riseofbets.com who I also opened a case against. It's an obvious trick they do towards winning players.

I have NEVER ever activated ANY bonus on their site. Nothing.

I submitted Proof of Address (Bank statement), Proof of Identity (Passport AND Drivers license - in addition, I sent a selfie with my passport because they requested it), Proof of Card (The card I used to deposit) and Proof of Payment (A bank statement showing my payment to their site. Literally, everything they asked for I sent, and I even informed them that if they needed anything further, I would provide it directly to them. Instead, they decided to call it "forged documents" and insinuate that I might have used a VPN (I don't even have a VPN??) without ANY elaboration or proof..

As mentioned earlier, it's a trick. It's a scam. Crystal clear fraud, and I can't believe that MGA are not regulating anything towards L.C.S. Limited for running so obvious fraudulent sites under their license.

However, I hope that you can help me in this case, and I most definitely have hope as I can see that you previously helped out another person experiencing the exact same issue with them.

Thanks in advance!

Best regards,

Oscar

Dear Oscarov7,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Hello Oscarov7,

I'm Michal, and I have taken over this complaint. I have reviewed this case, and I will reach out to the casino to gain further insight into this issue and to explore how I might be able to assist.

I would like to invite Scibet Casino to join the conversation.

Dear Scibet Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me at michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Oscarov7,

I have been informed by the casino team that the previously confiscated funds have been recredited to your casino account and, if you have not done so already, are available for withdrawal.

Can you please confirm that?

100€ is missing from Scibet (my initial deposit)

Dear Oscarov7,

Just to confirm, your winnings were generated from your deposited funds, correct? Since your winnings quite significantly exceeded your initial deposit, could you please clarify why you believe the casino should pay you an additional €100?

Prior to paying out my winnings (which came from my second deposit), they paid out my "initial deposits", consisting of 100€ and 200€. I only received 462,85€, which was my 200€ deposit and the 262,85€ euro winnings I made.

I never received the 100€ which came from my initial deposit that I never wagered (neither won or lost anything with these funds).

The reason why I deposited twice is the fact that I had to make a deposit by card in order to withdraw by card. My initial deposit was not made by card.

Dear Oscarov7,

You mentioned that you made two deposits. Could you please clarify how the first deposit of €100 remained untouched? Were there multiple real money balances within your casino account? As a reminder, each deposit must be wagered the minimum required number of times before it becomes eligible for withdrawal. If you don't wager the first deposit instantly, and you make another deposit later, it still needs to be wagered.

According to the information I have received, your first deposit was made on December 26 and the second on December 28. Since your winnings occurred after the second deposit, it suggests that all funds in your account (both deposits) were wagered during gameplay; otherwise, it would not be eligible for withdrawal. Could you please explain how the first deposit may not have been used?

The first deposit was not used and just remained in my balance. All this became conplicated to track, when Scibet decided to confiscate my whole balance (including my initial, unwagered deposit as well as the winnings from my 200€ deposit).

I never had the chance to wager the 100€, hence why I solely wagered the initial 200€.

Bottom line is: They confiscated my full balance (including my full balance 662.85€), and only returned 462.85€.

The 100€ were never lost, hence why I should have received 562.85€

100€ is missing, and since they are only responding to your inquiries and not mine, inform them that there is officially 29 hours left before I intensify all investigations towards them, I they are not returning the 100€ that’s rightfully mine.

Dear Oscarov7,

Thank you for your reply. I will verify this with the casino team, as the information and evidence presented thus far suggest that you have already received all the funds to which you were entitled.

Dear Oscarov7,

I'm still discussing your case with the casino team. I hope to provide an update shortly.

Thank you!

Dear Oscarov7,

Thank you for your patience while I gathered and reviewed the additional information and evidence from the casino team.

After carefully and independently examining all records, I understand that this situation may feel confusing or frustrating. However, the documentation does not support the assumption that your initial €100 deposit remained untouched. The records clearly show that the funds were used almost immediately for sports bets on 26.12.2025. You had some wins, then played slots for a period, and later continued placing further sports bets.

A withdrawal request of €300 was submitted on 27.12.2025, but it appears this was cancelled, as additional bets were placed with what seem to be those same funds that day, which reduced the balance to zero. On 28.12.2025, some earlier bets were settled, returning some funds to your balance, which were again used for further wagering until the balance reached zero again. At that point, you made an additional €200 deposit, which was also used shortly afterwards for sports betting.

Although your balance did reach €662 and you attempted a withdrawal, this request was not completed, most likely because the casino had begun reviewing your gameplay activity. Between 28.12.2025 and 01.01.2026, several more sports bets were placed, some in the amount of hundreds. These resulted in both wins and losses. By the time the account was restricted, the remaining balance was €462.85, as some unsettled bets were later finalised as losses.

This €462.85 was subsequently credited back to you and successfully withdrawn. Based on the full transaction and betting history, this represents the total amount you were entitled to receive, and there are no additional funds outstanding.

A similar review is currently pending with Rise of Bets Casino, and I will confirm the details once their evidence is available.

Please rest assured that, as an independent and neutral party, I have reviewed all information thoroughly. Based on the detailed information and evidence provided, the casino’s actions appear consistent with standard procedures and industry practices. With all financial matters settled, any decision regarding continued account access remains at the casino’s discretion.

I trust this has clarified the situation. Please let me know if you need assistance with anything else.

Dear Oscarov7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Oscarov7,

Although the matter seems to have been clarified, we have yet to receive confirmation from your side regarding whether the issue has been resolved or if you require further assistance. Given the circumstances and your lack of responsiveness, we regrettably have no choice but to proceed with closing this complaint as rejected.

We sincerely appreciate the cooperation of the casino team throughout this process.

Should you encounter any further issues with this or any other casino in the future, please don’t hesitate to contact us—we’ll be happy to assist in any way we can.

Best regards,

Michal

Casino Guru