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not received yet my deposit help me it's more than 20 days

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Dear Akshit909,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

See I didn't received my deposit yet I have all necessary proofs like screenshot amd Account statement

Thanks for your reply.

Kindly share a screenshot from your player's account deposit history showing the status of your deposit and your communication with the casino's support.

Send this information to my email at tomas@casino.guru

Dear Akshit909,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for your reply. I apologize for any misunderstanding.

Kindly share a screenshot from your player's account deposit history showing the status of your deposit. You should be able to view the information in your player's profile on the casino's website.

Thanks in advance for your cooperation in the matter.

Dear Akshit909,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Almost 2 months now when I got my money

You are asking screenshot of deposit section but deposit not processed that's why no option is visible there help me

Thanks for your reply

Kindly go to your transaction history and share a screenshot of the relevant transaction if available:

Thanks in advance for your cooperation.