SapphireBet Casino - Pelaajan talletus on viivästynyt.

I made a deposit of ₹9,000 on 20 March 2026 via UPI, but the amount has still not been credited to my account.

It has been more than 3 days since the transaction, and despite multiple follow-ups, the issue remains unresolved.

I have already sent more than 10 emails to the support team with all the required proof, including the payment receipt and transaction details, but I have not received any response from their side.

Additionally, when I contact the live chat support, they keep giving the same response: "We have no update yet," without providing any real assistance or timeline.

This situation is extremely frustrating and unacceptable. I request your help in resolving this issue and ensuring that my deposit is credited as soon as possible.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

My bank has confirmed that the amount is credited to merchants account still the deposit is not credited atleats the support should response to me by email and tell me the actual reason why the dealy is there but they are not responding from last 04 days so you should sent the complaint to the casino for appropriate action waiting for one month is not worth it.

It has already been more than 6 days now, and I have not received any response to my emails or any proper update on live chat.

This situation is very frustrating, and a lot of time has already been wasted without any resolution.

I have provided all the required details, including payment proof and UTR, yet there is still no progress.

Please understand that this delay is unacceptable. I request you to immediately credit my ₹9000 deposit or process a refund without any further delay.

I need a clear resolution now. Casino guri Please contact the casino so I can get my deposit.

Thank you for your reply. Could you please forward your communication with the the payment provider in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you for your patience and cooperation.

Dear Nik67,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru