Safe Casino - Pelaajan talletus ja bonus ovat viivästyneet.

I deposited €30 into the casino a week ago. The deposit status is being processed. Customer service kept replying: We will process the matter as quickly as possible and will respond by email. How can it take a week to get the matter resolved?? In addition, I received free spins as a sign-up offer, from which I won €11.60. You can only play with the bonus after the deposit has been made. Since the deposit did not arrive in the account on time, the bonus is no longer valid. I lost the bonus money. When I asked how this is refunded, I did not receive any answer.

Talletin kasinolle viikko sitten 30€. Talletuksen tila käsitellään. Asiakaspalvelusta vastattu koko ajan:Käsittelemme asian mahdollisimman nopeasti ja vastaamme sähköpostilla. Miten voi kestää viikon saada asia hoidettua??Lisäksi sain liittymistarjouksena ilmaiskierroksia joista voitin 11.60€. Bonuksella voi pelata vasta sitten kun talletus on tehty. Koska talletus ei tullut ajoissa tilille bonus ei ole enää voimassa. Menetin bonusrahan. Kun kysyin miten tämä hyvitetään en saanut mitään vastausta.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila