Ruby Slots Casino - Pelaajan turnausvoittoja ei hyvitetä.

Dear sir: i played the free tournament today, I played free tournament i got 1st position and got award $100, Ruby slots casino leader board i got award $100,didn't credit my account. I don't know what is the reason is? They introduced the free tournament itself to play for free, why won award $100, they refuse to give cash prize. The dynamic help me figure what a reason for this, and I humbly request you to help me credit my award $100 to my account. Thank you.......

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ruby Slots Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you contacted support and asked for an explanation?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for sharing this information with me.

I checked the casino's terms and conditions and found this: https://www.rubyslots.com/terms-conditions/ Slot Tournaments Terms & Conditions

12. The Player may not play in consecutive Free Roll tournaments. Should a Player play in one Free Roll tournament, the Player must make a real money deposit into his account to be eligible to play in a second Free Roll tournament.

Could you please confirm that you made at least one real-money deposit in between participating in the casino's tournaments?

If you have a screenshot of your deposit history, and also a screenshot of your history in participating in the casino's tournaments, please share it with me.

My email is tomas@casino.guru

Dear Nishantha1978,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru