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Rubet — Delayed withdrawal after completed verification

Casino: Rubet

Player ID (login): [removed by Casino.Guru admin]

Amount requested: 561 USDT

Withdrawal request date: 21 July 2025

Issue type: Withdrawal is delayed

Case summary

On 21 July 2025 I requested a withdrawal of 561 USDT. Prior to this, Rubet’s support team had confirmed that my KYC verification was successfully completed and withdrawals were enabled.

Rubet’s own terms state that payouts must be processed within seven days after an approved request. However, the funds have not arrived. When I followed up, support replied that my account was "under additional security review," gave no reason or timeframe, and has since responded only with single-word messages such as "wait." This unexplained delay violates the stated withdrawal timeframe and causes financial harm.

What I am asking for

Finish the additional review within a reasonable timeframe.

Release the 561 USDT immediately to the same wallet used for deposits.

Provide an official statement on my account status and an exact payout date.

Evidence supplied

Screenshot of the withdrawal request dated 21 July 2025, showing the amount and status.

I respectfully ask the Casino Guru dispute resolution team to mediate this complaint and help secure the timely release of my funds. I am ready to provide any further information upon request.

Kind regards,

*****

Russia

E-mail: [removed by Casino.Guru admin]

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RuBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you have been a player at the casino?
• Could you please specify when you completed account verification in the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello Tomas,

I registered at the casino in June of this year.

The account verification process was successfully completed on July 21st — I received confirmation that it was approved.

To build my current balance, I placed sports bets and also played live dealer games.

There were no bonuses on my account; I reached my current balance using only my own funds.

Please let me know if you need any additional information.

Thank you!

Best regards,

*****

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru), who will be at your service. However, I would like to warn you that it seems to be a common practice of RuBet Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear RuBet Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear user,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi