RTspin Casino - Pelaajan kotiuttaminen on takavarikoitu.

I deposited $10 and started playing a slot and got the feature and i won $1600. I withdraw and usually its instant but they cancelled my withdrawal and terminated my funds. They are telling me bullshit like its suspicious and about following casino policy but when i ask to see the policy they wont show me.

Hello Deegan33,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Can you please provide a direct link to the casino?

Additionally, please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

You dont have to verify yourself you just deposit via pay and if you win they send it back pay id. The last time i spoke to the casino was yesterday on the 19-4 . Here is a link to the casino. Thankyou so much if i can get my winnings ill give use half of it. Also i never got a bonus ,i deposited with real money. Thanks

https://rtspin.com/register/SMSRegister

Thats the casino link

I dont see how this will be resolved .

Casino guru is a joke. Use never even reply

Hello Deegan33,

Would it be possible to forward the communication between you and the casino related to this case to [email protected] for further review?

Awaiting your response.

Regards,

Nick

No worries. Its just them telling me the same thing over and over and me abusing them. Its allgood ive cut my losses.ill send some of the convo through anyway. Cheers

Thank you Deegan33 for all the information provided so far. I will now forward your complaint to my colleague Michal ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Lol so what do use actually do apart from take days to reply?

Hello Deegan33,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I regret to inform you that our ability to assist you will be quite limited. We have received multiple complaints in the past from Australian players regarding several questionable casinos operating without an official license. These casinos have accused the players of violating rules, but were not able to provide any real evidence. Additionally, the casino support has been unhelpful, just like in your situation. Unfortunately, the likelihood of reaching a resolution regarding your case with the casino appears to be quite low. Nevertheless, I will make an effort to contact the casino and see if there is any way I can assist you.

We would like to invite RTspin Casino to join the conversation.

Dear RTspin Casino,

Can you please provide more information, along with supporting evidence on how the player has allegedly engaged in "suspicious betting" and how they should have broken your rules?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Deegan33,

I have tried to contact the casino repeatedly but, as expected, had no success. I'm afraid there is not much that can be achieved without cooperation from their side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

To prevent similar unpleasant experiences, I suggest avoiding all casinos affiliated with LUCKY GROUP PARTNERSHIP. There is a significant likelihood of facing comparable issues at these establishments, as they appear to be managed by the same organization. For the future, I highly encourage you to select casinos based on their reviews and ratings, opting only for those that are well-established, licensed, and highly regarded. I regret that we were unable to assist you further in this instance.

Best regards,

Michal

Casino Guru