RoyalSpin Casino - Pelaajan kotiuttaminen viivästyy.

I have played on this site and lost a large amount of money of the last couple of years. Received small wins, requested to withdraw my win and it’s been processed the same day if it’s a business working day.

I’ve now requested to withdraw 1800 and it’s been over two weeks. The chat support just tells me it’s being processed and they will email me when completed. They don’t answer any questions just a generic it’s with the operator being processed. I now believe after reading online, I’m not likely to receive it. I’m gutted, it causing me so much stress, because I need this money. Ps not won with bonus.

Dear Sunriselee70,

Thank you very much for submitting your complaint. I’m sorry to hear about the delayed withdrawal.

To help us look into this issue more effectively, could you please clarify a few details:

• On what exact date did you request the €1,800 withdrawal?
• What payment method did you choose for the withdrawal?
• Has the casino ever requested any documents from you, or has your account been fully verified in the past?
• Have you received any emails or updates from the casino after you submitted the withdrawal request?

If you have any relevant screenshots of the withdrawal request, casino chat conversations, or email communication, please feel free to forward them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Sunriselee70,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

01/04/2025 was when I submitted my request to withdraw my balance of £1800. To be paid to me on my visa/mastercard debit card. The one I use to deposit into the account.

the first time I withdraw I sent proof of Id and proof of address. Although my account isn’t showing as verified. So I have uploaded them again. The only contact I have had with royalspincasino has been through the chat. No emails from them since I requested the with withdrawal.

Thank you very much, Sunriselee70, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of RoyalSpin Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Ok thank you

Hello, Sunriselee70,

I am sorry to hear about your unpleasant experience, and sorry for the delay. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear RoyalSpin Casino Team,

Why is the user's withdrawal delayed, and what is the estimated time frame for fully processing it?

If we are talking about a breach of the casino's Terms and Conditions or the casino confiscated her winnings, feel free to send the necessary details, the applied rules, and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Sunriselee70,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime by contacting me via email.

Best regards,

Branislav, Casino.Guru