Royal Vincit Casino - Pelaajan kotiutusmenetelmä on rajoitettu.

I have $250 AUD in my account and despite their terms saying I should be able to withdraw via bank transfer they insist that I can only withdraw via crypto currency. I do not have or know how to use crypto. Their terms say if depositing via bank deposit then withdrawal can be the same. However after I put in a transfer request and lost half my winnings doing that. They then decided o can only withdraw using crypto methods.

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Dear Jeron75,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you are facing with your online casino account.

To better understand your situation and assist you effectively, could you please provide some additional details? Specifically:

• When did you make your initial deposit and what method did you use?
• Have you received any official communication from the casino regarding the withdrawal methods?
• What specific cryptocurrency withdrawal methods are they suggesting to you?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra

When did you make your initial deposit and what method did you use? The deposit was made last year via visa debit card. I will check what date exactly when I get a chance.

Have you received any official communication from the casino regarding the withdrawal methods? I did receive communication via several emails back and forth. I can forward them to an email address if you have one.

What specific cryptocurrency withdrawal methods are they suggesting to you? Bitcoin. I know nothing about crypto currency so I cant tell you more then that.

Thank you for your reply and for providing the previous details, Jeron75.

Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Dear Jeron75,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru