Rooster Bet Casino - Pelaajien kotiutuspyynnöt hylätään jatkuvasti.

My withdrawal attempts are constantly rejected, on the grounds of a lack of proof of ownership of a debit card (aircash), for which there is only a transaction confirmation as proof.

Although the withdrawal method was set up using a Revolut card that had already been used for deposits, for which I had already uploaded the verification documents.

There is no payment delay in the true sense, because a rejection follows after a few minutes.

Meine Auszahlungsversuche werden ständig abgelehnt, mit der Begründung eines fehlenden Nachweises der Inhaberschaft einer Debikreditkarte (aircash), für die es als Nachweis nur eine Transaktionsbestätigung gibt.

Obwohl der Auszahlungsweg über eine bereits zur Einzahlung genutzte Revolutkarte gestellt wurde, wofür ich die Dokumente zur Verifikation bereits hochgeladen habe.

Es entsteht kein Zahlungsverzug im eigentlichen Sinne, weil eine Ablehnung nach wenigen Minute folgt.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rooster Bet Casino. Please note that online casinos have the right to ask for proof of ownership of all payment methods used in the casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly, you have an Aircash account, where you completed KYC in the past? Is there a way for you to provide confirmation that the debit card was issued in your name from the Aircash application or support?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Alona40,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru