ROOPOKIES Casino - Pelaajan kotiutus hylätään.

I attempted to withdrawl $45728.55 it was rejected due to irregular betting patterns can u help i have screenshoted everything .

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ROOPOKIES Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you?
• What games did you play to accumulate your current balance in the casino? (which slots, live games, game providers)
• Did you achieve your current balance with the help of a bonus?
• Any further screenshots can be shared here or via email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

It was a clean $50 deposit no bonuses acepted. i got it up to aprox $1000 on varios games through jilli all games were on jilli i was betting $9 spins on romex i droped it down to $4.50 hit the bonus 10000x maximum multiplier $45000 was the win instatly i tried to withdrawl my balance was $45728.55 after a couple minutes it came back rejected funds forfited. Ive been chating to them the keep saying incosistant and unusual betting patterns ive breached there conditions. Iv done nothing wrong i dont beleve ive breached anything they have now closed my account.I have deposited over $20k into roo pokies and another 50k into its sister casinos in the past year. I will send all screenshots i have. Thanks for your reply and help

Troy *****

Hello Tomas i have been trying to talk to roo pokies i have had no luck they wont even explain exatly what ive done wrong i realy do hope u can help when ur back from ur vacation. Hope ur enjoying it

TROY

Hello Wiggum,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hey thomas hope ur enjoying vacation

Can we extend this please as thomas is on vacation

Dear Wiggum,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Thanks soo much for looking into it

Its been a while scince ive heard ftom u is everthing ok

Hello Wiggum,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I regret to inform you that our ability to assist you will be very limited since your case is very similar to multiple others that have been raised with us. We have received multiple complaints in the past from Australian players regarding several questionable casinos operating without an official, reputable gaming license and with a very low safety index rating. While for a certain time the casinos might operate relatively fairly and occasionally even pay out winnings, these casinos often employ strategies to avoid paying out winnings in most cases, a higher amount of winnings—such as issuing fake payment confirmations, accusing players of rule violations without providing solid evidence, the winnings not being recognised by the game provider, or employing other tactics that operate at the very margins of fair and ethical conduct. On top of this, their customer support has proven unhelpful. Unfortunately, based on all the above and our experience, the likelihood of reaching a positive resolution regarding your case with this casino appears to be very low. I strongly advise against any further deposits to this or other similar casinos, and make sure to check the reviews of each casino before depositing your money.

I also recommend that you check our article Scam Casinos and the Practices They Use | Casino Guru

Please be assured that this is not intended to cause further concern. I understand this situation may already be frustrating enough for you. I feel it’s important to keep you clearly informed about the current situation, while also keeping realistic expectations of what can be accomplished from our end.

Nevertheless, I will make an effort to contact the casino and see if there is any way I can assist you.

We would like to invite ROOPOKIES Casino to join the conversation.

Dear ROOPOKIES Casino,

Could you please provide further details, along with supporting evidence, explaining how the player is alleged to have breached your rules? I would also appreciate it if you could forward me the purported game provider report concerning the unusual betting pattern the player allegedly should have employed, for an independent review, as there are valid concerns regarding its authenticity.

If there are any factors relevant to the situation that cannot be shared publicly, please send them directly to me at michal.k@casino.guru.

Whats going on has tgere been any comunication with roo pokies

They are legitimate casino ive read i dont ynderstand why there doing this

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi how are you ?

Has there been a response have u had any contact with roopokies

This the last day is it ?

Have you heard anytging from the casino guru

Dear Wiggum,

I have attempted to contact the casino; however, as anticipated, this did not lead to any meaningful assistance.

Regrettably, the casino team has not demonstrated a willingness to engage constructively in this matter, which leaves me with no option but to conclude your case as Unresolved.

I understand that this is not a satisfactory outcome. However, the impact on the casino’s rating resulting from unresolved complaints may encourage a reconsideration of their approach. Should the casino choose to respond in the future, the case can be reopened, and you will be notified accordingly.

As the casino operates without a valid and recognizable licence and does not reference any alternative dispute resolution (ADR) service, there is unfortunately no regulatory authority available to escalate this matter further. The only potential course of action is to consider legal action in your jurisdiction against the casino, but this falls outside of our competence

Additionally, I strongly recommend exercising caution and avoiding the casinos listed under Popular Pokies - GROUP PARTNERSHIP, as they appear to be operated by the same entity, and there is a high risk of encountering similar issues.

For the future, I would encourage you to choose casinos based on independent reviews and ratings and opt only for those with a good rating to help minimize the likelihood of such situations.

I regret that we were unable to provide more assistance on this occasion.

Best regards,

Michal

Casino Guru