Roobet Casino - Pelaajien kotiutuksia hylätään.

Hi i'm ali from pakistan

Dear Casino.Guru Team,

I am reaching out to file a formal complaint against RooBet regarding a serious issue I am currently facing with my account.

I have attempted to withdraw funds from my RooBet account multiple times, but each request has been declined without any clear explanation. Despite following all necessary procedures and ensuring my account is level 2verified, the issue persists.

I have also contacted RooBet's support team via email and through their platform, but I have not received any response or assistance. This lack of communication and repeated withdrawal failure is extremely frustrating and concerning.

Here are some details to help with the investigation:

Username/Email on RooBet: (personal info deleted by Casino.Guru)

Date(s) of Withdrawal Attempt(s): [ 11 may 2025,12 may 2025]

Amount(s) Involved: [28 usd]

Payment Method Used: [ For deposit i used eaisypaisa and for withdrawal i used bank transfer ]

Screenshots: [Attach proof of withdrawal attempts and emails to support]

I would appreciate any help you can provide in resolving this matter and ensuring that RooBet honors my withdrawal request.

Thank you in advance for your support.

Best regards,

[Ali A****]

(personal info deleted by Casino.Guru)

Dear Ali000008,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you are facing with your account at Roobet.

To better understand your situation and assist you effectively, could you please provide answers to the following questions?

• Have you received any error messages during your withdrawal attempts? If so, what do they state?
• Have you verified your payment method for withdrawals with Roobet's guidelines?
• Did you receive any communication from Roobet regarding the declined withdrawals?
• Are there any pending verification processes on your account that might affect your withdrawals?

Your cooperation in providing these details will help us investigate and work towards a resolution. If you have any relevant communication from RooBet regarding your issue, you may forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Ali000008,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru