Roobet Casino - Pelaajan voitot on takavarikoitu.

the casino closed the withdrawal of money from the account and asked for a selfie to unblock my account, I sent them a selfie in the chat, they checked it for 2 days, and after 2 days they canceled all my bets citing paragraph 6.4 of the rules, I read this paragraph of the rules and it says that the casino can, at its own discretion, at any time at their discretion, close the account and confiscate the money, and that's it! They don't even say that I violated something, they just took my winnings 1419 yusdt based on this paragraph

I played the game dice in their casino on the website, which is obviously a losing game, but I managed to make money on it, but the casino simply zeroed out my winnings, please help me deal with them

казино закрыло вывод денег со счета и попросила селфи для разблокировки моего аккаунта я скинул им селфи в чат ,они его проверяли 2 дня ,и через 2 дня они анулировали все мои ставки ссылаясь на пункт правил 6,4 ,я прочитал этот пункт правил и в нем говорится что казино может по своему усмотрению в любой момент по их усмотрению закрыть и счет и конфисковать деньги,и это все! они даже не говорят что я что-то нарушил ,просто на основании этого пункта забрали мой выйгрыш 1419 юсдт

я на сайте играл у них в казино игру dice, которая заведомо проигрышная ,но у меня получилось на ней заработать денег ,но казино просто обнулила мои выйгрыш ,помогите мне пожалуйста с ними разобраться

Dear diima,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

1) there were no successful withdrawals until the moment when they cancelled all my winnings, because I already wrote above that I tried to withdraw part of the money but it requested verification

2) yes, I went through the verification procedure, uploaded my passport and uploaded a selfie of myself with my passport to the chat, if you ask roobet, they will confirm this for you

3) no bonuses, I did not receive any bonuses from this office, all the bets I made were my deposit money and bets were made only with my money

4) I sent you a screenshot of the correspondence from my email

there you can see that first they approve my withdrawal of money and say that I can continue to use roobet services, and then 2 hours later they write to me that they are canceling my bets

1)успешных выводов не было ,до того момента как они мне все выйгрыши отменили ,ибо я уже писал выше я пробовал вывести часть денег но запросило верификацию

2) да я прошел процедуру проверки загрузил паспорт и загрузил в чат селфи свое с паспортом , если вы спросите у roobet то они вам это подтвердят

3) без бонусов ,я не получал никаких бонусов от этой конторы ,все ставки на которые я делал это были мои депозитные деньги и ставки делались только на мои деньги

4) я вам отослал скриншот переписки с моей почты uinerfucrje89nu8n@mail.ru

там видно что сначала они одобряют мне вывод денег и говорят что я могу по прежнему пользоваться услугами roobet ,а потом через 2 часа пишут мне что отменяют мои ставки

Dear diima, do I understand correctly that you only placed bets on sports?

I wrote above that I played the dice game in a casino, I have screenshots of my bets

I have screenshots of the betting history on the game in this casino

я же написал выше что я играл в казино игру кости ,у меня есть скриншоты моих ставок

у меня есть скриншоты истории ставок на игре в этом казино

I bet on everything, both on sports and in the classic casino, I already wrote about the dice game and I spun the casino live roulette, but Rubet cancelled all bets related to both sports and casino games, but please note that 95 percent of my bets in Rubet were bets on the dice game in the casino games section

я делал ставки на все и на спорт и в классическое казино играл ,игра кости уже писал и казино лайв рулетку крутил , но рубет анулировали все ставки связанные и со спортом и с игрой в казино, но прошу заметить что 95 процентов моих ставок в рубете это были ставки на игру кости в разделе казино игры

Dear diima, if I understand correctly, you mentioned that you only played the dice game in the casino and did not place any sports bets. Could you please clarify why the casino informed you that sports betting would no longer be available to you?

Could you please let us know which activity your winnings came from – was it from sports betting, casino games, or the dice games?

and from sports betting I got a win, there were only 5 of them if I'm not mistaken, and from playing in a casino (dice game), I got a win, there were about 200 bets on the dice game, and they closed the sports section for me, as I understood, because they asked me for verification, I already read about the Rubet casino and they have this practice that if they ask for verification, they turn off sports

и от ставок на спорт я получил выйгрыш их было только 5 штук если не ошибаюсь и от игры в казино(игра кости) я получил выйгрыш было около 200 ставок на игру кости ,а раздел спорт они мне закрыли как я понял из-за того что они запросили у меня верифкацию ,я уже прочитал про казино рубет и у них это такая практика что если они запрашивают верифкацию то они отключают спорт

sports betting is not connected with the cancellation of my account, because if they were the only ones to blame, then Rubet would have cancelled only sports betting, and would have left the winnings from the casino game of dice, but they cancelled the winnings from the game of dice, that is, they stole my money from any gaming activity on my account

ставки на спорт никак не связаны с аннулированием моего аккаунта ,ибо если бы виноваты были только они то рубет бы отменил только ставки на спорт ,а выйгрыш от казино игры кости оставил бы ,но они аннулировали выйгрыш и от игры в кости , то есть украли мои деньги от любой игровой деятельности на моем аккаунте

I sent you a screenshot of the correspondence with them, first they approved my verification, it was at 12 o'clock at night (I was sleeping at that time and did not make any bets) and allowed me to use the site as usual, and then 2 hours later they write to me that I violated some rules with them and they cancel all my winnings, any, on my account (this letter came at 2 o'clock in the morning, I was also sleeping at that time) that is, 2 hours after the verification was approved, they decided to steal my money, and I had no activity during these two hours, that is, I could not have violated any rules purely physically because I was sleeping, maybe they made a mistake and accidentally canceled all my winnings, so I want to find out with your help

я же вам там скинул скриншот переписки с ними ,сначала они одобрили мне верификацию это было в 12 часов ночи(я в это время спал и не делал никаких ставок)и разрешили пользоваться сайтом как обычно ,а потом через 2 часа они мне пишут я что нарушил какие-то правила у них и они отменяют все мои выйгрыши любые на моем аккаунте (это письмо пришло в 2 часа ночи я тоже спал в это время) то есть спустя 2 часа после одобрения верификации они решили украсть мои деньги ,и у меня не было никакой активности в течении этих двух часов ,то есть я не мог нарушить никаких правил чисто физически потому что я спал , может они ошиблись и случайно отменили все мои выйгрыши , вот я и хочу это выяснить с вашей помощью

Thank you very much, diima, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello diima,

I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on this matter.

We would like to invite Roobet Casino to join the conversation.

Dear Roobet Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information to me at michal.k@casino.guru

Dear Casinoguro

Please find the relevant facts regarding the below case.

The player registered an account with Roobet on 12th April 2025 and since then has been playing mostly dice and sportsbooks. 

It happens that the player's bets were voided due to the Sportsbook Provider mentioned the player was doing arbitrage. Consequently, the player is not entitled to any refund.

Even so, and as a gesture of goodwill, we are willing to offer the player the $126 corresponding casino wins that the player had.

Kind Regards

Roobet Team

what 126 dollars, my winnings in dice at the time of confiscation of the winnings were 269 dollars, and if you cancel as you say for arbitration, then what does the casino have to do with it, and now you want to pay me another half of my winnings in the casino

какие 126 долларов ,у меня выйграш в кости на момент конфискации выйгрыша составлял 269 долларов ,и если вы аннулируете как говорите за арбитраж ,то при чем тут казино ,и вы сейчас мне хотите еще половину от моего выйгрыша в казино выплатить

Dear Roobet Team,

Thank you for your response. Please provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused at michal.k@casino.guru

Dear Roobet Team,

I kindly request any evidence that supports the claims regarding the alleged violations of your terms and conditions concerning the player at michal.k@casino.guru. Without adequate evidence to back your assertions, we will not be able to move forward, and the case will regrettably have to be marked as unresolved due to a lack of sufficient evidence. Please understand that unresolved complaints will adversely impact your casino's safety rating on our platform.

I'm looking forward to your timely response.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Michal,

We have sent you an email with the requested information and Screenshots

Kind Regards

Roobet Risk Team

Dear Roobet Team,

Thank you for your email with the information and evidence.

Dear diima,

After thoroughly examining all the information and evidence available, the casino team, along with the Sportsbook Provider, has identified several accounts involved in arbitrage betting, and your account is among them. This conduct is a breach of the casino's terms and conditions, which you have been made aware of previously. However, the winnings you earned in the Dice game were obtained legitimately, and therefore, the casino team has processed those winnings to you.

Nonetheless, due to your violation of the casino's T&Cs, your winnings from the sports bets have been forfeited, and your account has been justifiably closed. The casino team has acted in accordance with their established rules, which you accepted upon creating your account, and we uphold the casino's decision.

Please let me know if this has clarified the situation or if you need assistance with anything else. If not, I will move forward with closing your complaint.

what does it mean robot processed bets on dice, they only credited me with 126 USDT and deleted the history of dice games, ask them for the entire history of bets on dice games, why did they only credit me with 126 dollars, the winnings there were more than 250 USDT!

что значит робет обработала ставки на кости , они мне начислили только 126 юсдт ,и удалили историю игр в кости ,запросите у них всю историю ставок в игры кости ,почему они мне только 126 долларов начислил ,там выйгрыш был более 250 юсдт!

Dear diima,

I have been informed, and as noted by the casino team above, they have either credited or will credit the funds you previously won from the Dice game in the amount of $126.

Do you possess any evidence that the winnings from the Dice game amounted to 200 USDT before they were confiscated? If you do, please share it with me.

I'm telling you they cleared the entire betting history in the account, look above I wrote that my winnings are $269, I wrote this 2 weeks ago back

я же вам говорю они почистили в аккаунте всю историю ставок , посмотрите выше я писал что мой выйгрыш составляет 269 долларов ,я писал это в 2 недели назад

Dear diima,

I acknowledge your previous post; I have read it, but it does not address my inquiry. Therefore, I would like to ask again: do you have any proof that the winnings from the Dice game totaled 200 USDT (or $269, as you mentioned) prior to their confiscation? If you do, please share it with me.

I'm answering you again, I just logged into my account and the history is already gone! It was there before, but Robot deleted it from my account, so I can't provide you with evidence because I didn't take a photo of the betting history, ask Robot for my betting history on the dice game, it's their platform, they'll do whatever they want, I can't restore the betting history, you have to

then understand

я вам еще раз отвечаю, только что заходил на аккаунт и там уже пропала история! раньше она была ,робет удалили ее с моего аккаунта , так что доказательсва я не могу вам предоставить так как я не фотографировал историю ставок ,запросите у робета историю моих ставок на игру в кости ,это же их платформа ,они что захотят так и сделают ,я не в силах восстановить историю ставок , вы должны э

то понимать

Dear diima,

I have not asked you for your betting history. What I have asked is whether you possess ANY proof or evidence indicating that the winnings from the Dice game amounted to 200 USDT (or $269, as you stated) before they were confiscated. A simple "No, I have not" would be sufficient. The information I have received so far contradicts your assumption. It appears the balance before the confiscation was $126 as the casino team indicated. I have, of course, requested your full game log from the casino to verify this. I hope to provide an update regarding this soon.

Dear Michal

We have provided you with the full transaction and gameplay history of the User and an additional Summary

Kind Regards

Roobet Team

Dear Roobet Team,

Thank you for your email with the additional information and evidence that shed a different light on the entire situation.

Dear diima,

Upon examining your full gamelog, it appears that the circumstances differ somewhat from your previous description. You made a deposit of 500 USDT on 12.4.2025, and after placing just a few minor bets in Dice, you went on to make significant bets in the Sportsbook, totalling hundreds of USDT. Following this, you returned to play Dice, and sometimes shortly after, sometimes after a few hours, the sports bets were "refunded". While it is true that your balance was higher at one point, most of those funds were linked to or stemmed from the "unfair" sports bets. Therefore, on 14.4.2025, your balance was "corrected" to reflect your initial deposit. Since then, you have only played the Dice game. You successfully withdrew two amounts on 14.4.2025, totalling 536 USDT and 157 USDT, a smaller withdrawal of 11 USDT on 18.4.2025, and most recently, a withdrawal of 127 USDT on 28.5.2025. In total, you have withdrawn 331 USDT of your winnings from the Dice game, which is much more than the 269 USDT you claimed to should have received. Could you please clarify why you previously mentioned that you have not received any winnings?

The casino has permitted you to withdraw all your winnings from the dice game. There are no additional winnings for which you are eligible. I hope this response clarifies the matter, and I consider this case to be addressed. Please let me know if there is anything else I can assist you with, or I will proceed to close this case as resolved.

here you seem to be trying to figure out this matter and say that you even requested the betting history for my account, now look carefully at what this 157 dollars is that I withdrew, this is not a win from playing dice, but a win from a bet on sports and it has nothing to do with the game of dice

вот вы вроде пытаетесь разобраться в этом деле и говорите что вы даже запросили историю ставок по моему аккаунту ,вот теперь внимательно посмотрите что это за 157 долларов которые я вывел ,это не выйгрыш от игры в дайс ,а выйгрыш от ставки на спорт и он к игре в кости никак не относится

and 536 dollars first withdrawal, of which 500 usdt deposit after zeroing out bets and 36 dollars I won in the dice game ALREADY AFTER ZEROING OUT! that is, these 36 dollars also do not apply to my winnings in dice before zeroing out, and the winnings in dice were about 269 BEFORE ZEROING OUT, I found proof that my balance was 1918, I have it on a video recording, and you can roughly calculate how much of these 1918 usdt was money won in sports betting and how much in the dice game, let Robet give you a full history of sports betting! and you yourself will understand what amount was won in dice

и 536 долларов первый вывод ,из них 500 юсдт депозит после обнуления ставок и 36 долларов я выйграл в игре дайс УЖЕ ПОСЛЕ ОБНУЛЕНИЯ! то есть эти 36 долларов тоже не относятся к моему выйгрышу в дайс до обнуления ,а выйгышь в в дайс составлял около 269 ДО ОБНУЛЕНИЯ, я нашел у себя доказаетльство что баланс мой был 1918 у меня на видео записи это есть ,и можно примерно рассчитать сколько из этих 1918юсдт было денег выйграно в ставках на спорт а сколько в игру кости ,пусть робет вам даст полную историю ставок на спорт! и вы сами все поймете какая сумма была выйграла в дайс

Dear diima,

I have sent you an email with a more detailed explanation of the events according to your full game log I have received.

I acknowledge the 157 USDT originated from a sports bet; given this, you theoretically should not have received that amount due to a rule violation. However, the casino team permitted you to withdraw it. Therefore, it appears you have received much more than you were entitled to. As I previously stated, you received 331 USDT, which exceeds the 269 USDT you asserted you should have received. In light of the circumstances, it seems the casino team has acted more than appropriately. There is not much else that can be done in this case. Please inform me how you would like to proceed.

I already wrote to you that the robot decided to cancel all bets at night, which they did, and then at about 2 o'clock in the afternoon a bet on sports in the amount of 157 dollars was calculated for me, so why didn't they immediately cancel this bet on sports but calculated it for me after all bets were canceled, and for what reason do you also consider this bet to be violating the rules if they calculated it as expected, if they had violated the rules they would have also cancelled it, but they paid it out regularly and allowed me to withdraw it, and now you tell me that this bet also violates the rules of the office, I think that this is a scam and an excuse not to pay extra for my winnings from the dice game. because when they cancelled the bets they cancelled everything they could, both sports bets and dice bets, but they didn't touch this bet, which means it suited them, and now when the conversation turned to the fact that casino bets are legal, you're already saying that this sports bet for $157 was not legal, don't you think that's nonsense?

я уже написал вам ,что робет приняла решение аннулировать все ставки ночью , что они и сделали ,а потом мне где-то в 2 часа дня рассчиталась ставка на спорт на сумму 157 долларов ,так почему они сразу не аннулировали эту ставку на спорт а рассчитали мне ее уже после аннулирования всех ставок ,и по какой причине вы эту ставку относите тоже к нарушающей правила если они ее рассчитали как положено , если бы они нарушала правила они бы ее тоже отменили , но они ее исправно выплатили и дали мне вывести ,а сейчас вы мне говорите что эта ставка тоже нарушает правила конторы , я считаю что это мошенничество и предлог для того чтобы не доплачивать мой выйгрыш по игре в кости . ибо когда они аннулировали ставки они аннулировали все что можно и ставки на спорт и ставки на игру в кости ,но эту ставку они не тронули ,значит она их устраивала ,а сейчас когда разговор зашел что ставки на казино легальные ,то вы уже говорите что эта ставка на спорт на сумму 157 долларов была не легальна ,это бред вам не кажется?

I think that this bet on sports was calculated after the sanctions were applied to me and it does not violate any rules of the office, and Robet is obliged to pay me all my winnings on the dice game + 157 dollars for this bet = in total they should have paid me about 450 dollars (I write about because I can’t say the exact amount due to the deletion of the history of my bets from my account) and they paid me only 331 USDT as you wrote above

я считаю так что эта ставка на спорт была рассичтана уже после применения ко мне санкций и она не нарушает никаких правил конторы , и робет обязаны выплатить мне все мои выйгрыши по игре дайс +157 долларов за эту ставку = итого в общей сложности они должны мне были выплатить около 450 долларов (я пишу около потому что я точную сумму не могу сказать из-за удаления истории моих ставок с моего аккаунта) а выплатили они мне только 331 юсдт как вы написали выше

robot just doesn't want to pay money and you just decided to take their side because it's easier for you, and for other users who see this complaint it will be a lesson that robot is just scamming for some measly 120 dollars and coming up with new excuses that the bet that they calculated and paid me already turns out to have been made by mistake AFTER SANCTIONS WERE APPLIED TO MY ACCOUNT!

and you just protect them

робет просто не хочет платить деньги и вы просто решили встать на их строну потому что вам так проще, и для других пользователей которые увидят эту жалобу это будет уроком ,что робет просто скамит на какие-то жалкие 120 долларов и придумывает отмазки новые что ставку которые они мне рассчитали и выплатили уже оказывает они сделали ошибочно ПОСЛЕ ПРИМЕНЕНИЯ К МОЕМУ АККАУНТУ САНКЦИЙ!

а вы просто их защищаете

and look how robet responds to messages from a gesture of goodwill they can pay me money, what the hell gesture of goodwill? it is THEIR RESPONSIBILITY TO PAY ME MY WINNINGS FROM THE CASINO because you yourself said that this winning complies with the rules, and they write that this is a gesture of goodwill, for me personally, the robet casino is a scam and you cover them, you deposit your money there, play, take risks, and then they just stupidly refuse to pay, and only when you put pressure on them through third-party regulators can they take pity and pay you part of the money and only PART!

и посмотрите как робет отвечает на сообщения из жеста доброй воли они могут выплатить мне деньги , какой к черту жест доброй воли ? это ИХ ОБЯЗАННОСТЬ ВЫПЛАТИТЬ МНЕ ВЫЙГРЫШ ПО КАЗИНО ибо вы сами сказали что этот выйгрыш соответствует правилам ,а они пишут что это жест доброй воли , лично для меня казино робет скам а вы их покрываете ,ты вносишь туда своих деньги ,играешь рискуешь ,а они просто потом тупо отказываются платить ,и только когда надавишь на них через сторонние регуляторы они могут сжалиться и выплтить тебе часть денег и то ТОЛЬКО ЧАСТЬ !

Dear diima,

First of all, I kindly request that you refrain from unfounded assumptions against us. Casino.guru is an independent source of information about online casinos, online casino games and acts as a mediator in resolving players’ disputes that is not controlled by any gambling operator. Please keep in mind that it was you who approached us seeking assistance, not the other way around. Additionally, this is not your first complaint, and we have made another effort to assist you.

Although I have explained to you in quite detail the course of events via email, you seem to be solely focused on your point of view. You seem to overlook or maybe even intentionally ignore the fact that you have violated the casino rules, as you have engaged in arbitrage bets, which is documented with the evidence from the Sportbook provider, as I have explained in my email to you.

This was discovered during or after the KYC and AML process, which is usually initiated once a withdrawal request is submitted. As Roobet is an international casino, their security team can work during various times, so while there was night in your time zone, in a different time zone, there was a normal work time.

Now, maybe because of an error on the casino side, based on which you still were able to place a bet in sports book (which you most likely should not have placed), you won a received the 157 USDT winnings which you, theoretically, should not receive you are now using this against the casino? Do you really consider this a fair approach from your side?

Since this withdrawal from 14.4.2025 12:21:51 (casino time), despite you continuing to play and placing multiple bets in the region of hundreds in the dice game, your Roobet account balance never exceeded 11.20 USDT up until your account was closed.

It was only on 27.5.2025 22:53:23 (casino time) that the casino team credited the 126USDT, which you withdrew on 28.5.2025 14:51:28.

To your mention: "THEIR RESPONSIBILITY TO PAY ME MY WINNINGS FROM THE CASINO"

Well, yes. If you won fairly and according to the rules, you should have received your winnigs, but you have already received the winnigs from the Dice game you were eligible for. Moreover, in fact, you received more than you were theoretically entitled to. Despite this fact and despite the fact that you have violated the casino rules, you still genuinely believe you are entitled to more winnings?

Well, let's start with the fact that I do not admit my guilt at all in the fact that I allegedly placed some arbitrage bets! The casino told you about this and you believed them, no one showed me any evidence, and the second point is, what are arbitrage bets? Did I somehow hack the casino and place my own odds? The office itself set the odds on the event and I placed a bet on it! Do you understand? What is my guilt? That the office messed something up? AND HOW COULD I KNOW ABOUT THIS? As a player, I see an event that interests me and I place a bet on it, and then I turn out to be a fraud in your opinion, do you understand what you are saying? The scammers in this case are only Robet, because if my bets had lost, there would have been no questions for me, Robet would have safely taken my money since my bets lost, but here they won and Robet refuses to pay me the winnings under this pretext, you have arranged things very well, it turns out that Robet is in a win-win situation! This is fraud

ну начнем с того что я вообще не признаю свою вину в том что я ставил якобы какие-то арбитражные ставки! об этом вам сообщило казино и вы им поверили , мне никаких доказательств никто не показывал ,и второй момент что такое арбитражные ставки? я как то взламывал казино и ставил свои коэфициенты? контора сама поставила коэфициент на событие и я на него поставил ставку! понимаете? моя вина в чем заключается? в том что контора что-то там напутала ?А КАК Я ОБ ЭТОМ МОГ ЗНАТЬ? я как игрок вижу событие которое мне интересно и я ставлю на него ставку ,а потом я оказываюсь мошенником по вашему мнению ,вы понимаете что вы говорите? мошенники в этом случае только робет ,ибо если бы мои ставки проиграли то ко мне вопросов не было был ,рообет благополучно забрали бы мои деньги так как мои ставки проиграли ,а тут они выйграли и робет отказывает мне выплачивать выйгрыш под этим предлогом ,отлично устроились вы ,получается робет в беспроигрышной ситуации находится! это является мошенничеством

show me what arbitrage bets are and how did you understand that they are arbitrage, what is the arbitrage of a bet from any other bet, and why did you cancel all my bets, ARE THEY ALL SOME KIND OF ARBITRATION? or did you just not like one, if there are several, then why did you cancel all the bets!

покажите мне что такое арбитражные ставки и как вы поняли что они именно арбитражные ,в чем заключается арбитражность ставки от любой другой ставки ,и почему вы отменили все мои ставки они ВСЕ ЯВЛЯЮТСЯ КАКИМИ ТО АРБИТРАЖНЫМИ ? или только 1 какая-то вам не понравилась ,если их несколько то по какой причине отменили тогда вообще все ставки!

Dear diima,

To begin, I kindly ask you to communicate in a respectful way. Any other response from you written in such a tone as above could lead to your complaint being rejected and even your being banned from our forum. Since this discussion doesn’t seem to be going anywhere meaningful, I think it’s best to conclude here.

While you are undoubtedly entitled to your own perspective regarding the entire situation, this does not imply that it is the accurate one. In the end, you consented to the casino's terms and conditions upon creating your account, and should you be found in violation of the casino's T&Cs (which you were), they have the right to implement the necessary measures.

Please read this sentence carefully:

"You have violated the casino rules, as you have engaged in arbitrage bets, which is documented with the evidence from the Sportbook provider." It is not an assumption or speculation, this is a FACT. Feel free to Google search what Arbitrage bets are.

The Sportsbook provider's security team is specially trained to identify any "unfair" strategies or behaviours that players may have engaged in and subsequently informs the casinos or betting establishments as required. This practice is considered an industry standard. Should you wish to contest this conclusion, you are welcome to do so through the appropriate authority.

If you continue to feel that you have been unjustly accused, please file a complaint with other services that address sports betting-related complaints.

If you didn’t know that yet, our Casino.guru complaint forum deals with complaints regarding online casinos and online casino games only. We don't have a branch dealing with sports betting yet.

I have provided you with an explanation concerning the situation related to the casino games funds, and I must reiterate that you, in fact, received more than what you were theoretically entitled to. There is nothing further that can be done from our end regarding this issue. As an independent entity, we have conducted a comprehensive review of all the information and evidence at our disposal, and we have determined that the casino's actions were entirely appropriate, and you have indeed received more than what you were theoretically entitled to.

You are welcome to disagree with this assessment and may choose to contact the casino licensing authority or other relevant services; however, we are unable to continue pursuing your case any further.

That said, if our established methods, which previously helped you to recover your winnings already, don’t meet your high standards, you’re more than welcome to take your issues elsewhere. We’ll happily focus on assisting the thousands of other players.

With that out of the way, I’ll mark this complaint as "rejected".

I would like to thank the casino team for their reasonable approach to handling this case.

Best regards,

Michal

Casino Guru