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After I told them that I wanted to withdraw my funds and permanently close my account they instantly closed my account with 1.1k usdc in it. At first I contacted them via mail and got a response asking for a ERC20 withdrawal address but following that for several hours I have no other response from the casino nor a confirmation that the money will be withdrawn and I'm still waiting for their response.

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Dear manoskap7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing funds from the casino.

To better understand your situation, could you please clarify the following:

• When did the casino close your account?
• When did they ask for the ERC20 withdrawal address?
• Could you also please forward your account closure request, plus the email about your withdrawal?

Please forward the relevant communication with the casino to jean.s@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear manoskap7,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean