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I started using Roobet based on a recommendation, since I’d heard great things about the site. Unfortunately, given what I’m going through, I’m losing the high hopes I had.

After a lengthy KYC verification process, during which I was forced to submit more than 15 different photos of my documents—with Roobet simply dragging out the process with each submission—my verification was finally approved.

When I tried to make a withdrawal of $649 USDT, the following error message appeared: "This feature is currently disabled."

I sent messages to support requesting an explanation and resolution. The messages were viewed, but I received no response. I have a screenshot proving they were viewed but not replied to.

There is no justification for this block. I did not accept any bonuses, I did not violate any rules, and the funds are from my own deposit.

I kindly ask Casino Guru to intervene on my behalf with Roobet and help me withdraw the $649 USDT that rightfully belongs to me. Thank you in advance for your attention and support.

Vim utilizar a Roobet por indicação, pois tinha ótimas referências da casa. Infelizmente, diante do que estou enfrentando, estou perdendo a boa expectativa que tinha.

Após um longo processo de verificação KYC, no qual fui obrigado a enviar mais de 15 fotos diferentes dos meus documentos — com a Roobet apenas prolongando a situação a cada envio — minha verificação foi finalmente aprovada.

Ao tentar realizar um saque de $649 USDT, aparece a seguinte mensagem de erro: "Essa função está atualmente desativada".

Enviei mensagens ao suporte solicitando explicação e resolução. As mensagens foram visualizadas e não obtive nenhuma resposta. Tenho print comprovando a visualização sem retorno.

Não há nenhuma justificativa para o bloqueio. Não aceitei bônus, não violei nenhuma regra e os fundos são do meu próprio depósito.

Peço gentilmente a ajuda do Casino Guru para intermediar esta situação junto à Roobet e me auxiliar a conseguir realizar o saque dos $649 USDT que são meus por direito. Agradeço desde já a atenção e o suporte.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear vasconcelos9980,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account.

To help me better understand your case, could you please answer the following questions?

• Has the casino informed you of any issues with the documents you submitted, or requested that you resubmit or correct any of them?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.