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About an hour ago, I deposited money using Mifinity--->Cash to Code. The transaction has already been confirmed by Mifinity, and the transfer to the casino has been acknowledged, but nothing has arrived in my player account. The live chat, which I find completely incompetent, said I have to wait 70 minutes, as sometimes it takes that long. I do not accept this because: 1. This is not my first deposit via Cash to Code, and my deposits have never taken this long. 2. This statement seems to be just a delay tactic by the casino. 3. Even after more than an hour, my money has not been credited. I am tired of waiting; my money has simply disappeared, and the live chat is not helping and just gives me excuses.

I can't add screenshots here as it constantly says "failed".

Ich habe vor 1 Stunde über Mifinity--->Cash to Code eingezahlt. In meinem Mifinity Account wurde die Transaktion und Überweisung an das Casino schon lange bestätigt, auf meinem Spielerkonto ist nichts angekommen. Der Livechat, der meiner Meinung nach absolut inkompetent ist, sagte mir ich müsse 70 Minuten warten manchmal dauert es so lange. Akzeptiere ich nicht da 1. Ich nicht zum ersten Mal über Cash to Code einzahle und meine Einzahlungen nie so lange gedauert haben, 2. Diese Aussage nur eine Verzögerungsstrategie des Casinos ist und 3. Auch nach über 1 Stunde mein Geld nicht gutgeschrieben wurde. Ich habe keine Lust mehr zu warten mein Geldist einfach verschwunden und der Livechat hilft mir nicht und vertröstet mich nur.

Ich kann keine Screenshots hier hinzufügen da steht ständig "fehlgeschlagen".

Dear Gehtdixhnixan, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

The player informed us via email that she received her winnings.

Dear Gehtdixhnixan,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru