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This terrible casino accepts VISA/MASTERCARD for deposits, but when it comes to payouts, it doesn't allow them to be paid out via VISA/MASTERCARD. You can't select a different withdrawal method unless you've deposited via that method. So, the money is locked on their side.

Detta usla casino accepterar VISA/MASTERCARD för depositioner men när det väl ska betalas ut så går det ej att ut via VISA/MASTERCARD. Man kan ej välja en annan uttagsmetod för man ej satt in via den. Så pengarna är låsta på deras sida.

Dear walle1337,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

It's important to understand that the casino doesn't have complete control over the payment methods that are offered. There are several factors that can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn't necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.

1. Could you please advise if you have been informed about any alternative method to withdraw your winnings?
2. Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I was offered to change the withdrawal method. I was asked to deposit more money through another method, which I did (bitcoin) but when I tried to withdraw, the withdrawal was denied and you asked me to withdraw to a bank account.

Jag blev erbjuden att byta uttagsmetod. Jag blev uppmanad att sätta in mer pengar genom en annan metod, vilket jag gjorde (bitcoin) men när jag skulle ta ut blev uttaget nekat och ni bad mig ta ut till bankkonto.

Dear walle1337,

We sincerely apologize for any inconvenience you may have encountered.

Our team has opted to make a special exception, considering your case. To proceed with the withdrawal of your funds, you can utilize the crypto wallet option. However, please note that the completion of the verification process remains a prerequisite.

For comprehensive guidance, we urge you to refer to the last email sent by our KYC team, which contains detailed instructions.

We genuinely appreciate your patience and understanding throughout this process.

Kind regards,

Rolling Slots Casino Representative

Thank you, dear Rolling Slots Casino representative, for getting in touch with us.

Dear walle1337, have you provided all the documents requested by the casino for your verification? Kindly keep us informed about the current status of your case. Thank you.

Dear walle1337,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.