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Good evening! On 16/1/24, I registered at the Rolling Slots Casino and proceeded to the account verification process after winning. I'm facing an issue with the documents... they are asking for proof of residence... I've sent them my mobile phone bill but they do not accept it. I also sent my house contract and they still won't accept it even though these are listed as options on their page. I don't have electricity or water bills under my name..

Καλησπέρα σας!Στις 16/1/24 εκανα εγγραφή στη rolling slots casino και αφου προεκυψε Νικη προχωρησα στην επαλήθευση λογαριασμου.Αντιμετωπιζω προβλημα με τα έγγραφα...ζητουν αποδεικτικό κατοικιας .. έστειλα λογαριασμό κινητου δεν το δέχονται.Εστειλα συμβόλαιο σπιτιού επίσης δεν το δέχονται παρόλο που στη σελίδα τους τα έχουν ως επιλογή.Δεν εχω ρεύμα η νερο στο όνομα μου..

Dear Xristaras52a,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly that verifying your home address seems to be the only obstacle standing between you and your winnings?
• Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yes, I have sent all the necessary documents and additional ones, also for the proof of residential address, I have sent two documents that are not accepted, even though in the option to upload documents it mentions them, it does not accept them, as a result of which we have the same correct repetition in their response as reference the identification document residential address

Ναι τα έχω στείλει όλα τα απαραίτητα έγγραφα και πρόσθετα επίσης για το αποδεικτικό διεύθυνση κατοικίας έχω στείλει δύο έγραφα που δεν τα δέχονται παρότι που στην επιλογή για ανέβασμα εγγράφων τα αναφέρει δεν μου τα δέχεται με αποτέλεσμα να έχουμε την ίδια ορθή επανάληψη στην απάντηση τους όσο αναφορά το έγγραφο ταυτοποίησης διεύθυνση κατοικίας

4:32 today I received an email from the company that the account has been verified, I'm waiting for my payment, as soon as they give me the money I will inform you immediately

4:32 σήμερα έλαβα email από την εταιρία ότι έγινε επαλήθευση του λογαριασμού ανάμενω την πληρωμή μου μόλις μου τα βάλουν τα χρήματα θα σας ενημερώσω αμέσως

Good evening today I just got paid by rolling slots thank you very much for your help and support know you are a great help to the people who are having problems with casinos thank you again.!!

Καλησπέρα σας σήμερα μόλις τώρα πληρώθηκα από την rolling slots σας ευχαριστώ πολύ για την βοήθεια σας και την στήριξη σας να ξέρετε είστε πολύ μεγάλη βοήθεια για τον κόσμο που αντιμετωπίζει προβλήματα με τα καζίνο σας ευχαριστώ και πάλι.!!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Xristaras52a, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru