Rollero Casino - Pelaajan tili on suljettu yllättäen.

Created an account deposited $400 and got a bonus of $400 wagered the whole bonus and ended up winning $11,000 submitted all documents for verification. Submitted withdrawal requests for the $11,000 when to check my account a couple hours later and it says my account is disabled. I don’t have multiple accounts with the casino but the operator of the casinos I just noticed I have different accounts at different casinos so I think that’s where the issue is but it’s not illegal and I didn’t notice they were the same operator.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please send me a screenshot of the error you see when you try logging into your account?

Have you contacted customer support to ask about the reason why your account was disabled?

Did you pass the full KYC verification before your account was disabled?

Could you please send me a link or a screenshot of the bonus you activated and played with?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Monaali12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru