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On August 1, 2026, at approximately 5:00 PM, I won €485 playing a game. I tried to withdraw the money, but the page closed, and now I can't deposit or withdraw any funds. I tried changing my password, but I haven't received any emails with a link to do so. Also, it says my account is deactivated. Why? This is awful; I paid to play. I wrote to the contact email address, and they replied that they closed my account for administrative reasons.

El día de 1 de agosto 2026 aproximadamente a las 5 y algo de la tarde gane 485€ jugando intente hacer retiro del dinero y la página se cerró y ahora no me deja ingresar ni retirar el dinero, intente cambiar la clave y tampoco me llega ningún correo con link para hacer, resolver esto otra cosa me pone cuenta desactivada porque? Esto me sabe fatal yo he pagado para jugar, escribí al correo de contacto y me han respondido que han cerrado mi cuenta por sedición administrativa y ya

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

I was playing slots, I tried to withdraw, it sent me to document verification, but when I tried to upload the documents, the page automatically restarted and logged me out, and I couldn't log back in. They gave me a bonus and I reached the required amount, then I played several games and accumulated winnings by buying scatter bonuses. With an open bonus, you can't do that; it's against the rules, and I ended up with 485.

Fuen en tragamonedas, yo hice el intento de retirar me mandó a verificación de documentos cuando intenté subir documentos ya automáticamente se reinició la página y me saco del sistema y ya no pude entrar, me dieron un bono y llegué a lo exigido luego jugué varios juegos y fui acumulando comprando bonos de scatters y fui acumulando ganancias, con bono abierto no se puede hacer, está en lo reglamentario y justo me quedé en 485