RocketPlay Casino - Pelaajan tili on suljettu elinikäiseksi.

Rocketplay will not pay most of the time.

I won 37k and tried to cash out and they dragged the verification card out for days to the point when the money was spun back to zero they then said I was verified.

Just recently I had won over 50k and my manager [Name Removed] would not withdraw the money for me so she emailed me the process to withdraw the money correctly.

Guess what? I needed to be verified again when 3 weeks prior I had been then after that some of the money was withdrawn but went to an account that was closed for the last 3 years.

They said the money came back to my account but there is no recollection or pictures or statements to prove it and the last 4weeks they have banned me from the casino for life, can not produce information of the money returning and have promised me day after day they would have it for me.

After locking me from my account they send me emails saying I have a gambling problem

Dear Evski,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you have faced.

To better understand your situation and assist you further, could you please provide some additional information by answering the following questions:

• Did you select the account to receive your withdrawal yourself, or was it chosen automatically by the casino?
• Have you successfully made any withdrawals from this casino before?
• When exactly did the casino send the payment to the account you no longer have access to?
• Has your account been fully and successfully verified?
• On what date were you notified that you had been banned from the casino?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

It was chosen by the casino,

I have made a successful withdrawal a couple of years ago,there was alot of persistence needed and some arguing though.

I had the win early on a Saturday morning and requested that my manager Hazel withdraw the amount of 52k so I would not spend it and she said she could not so she sent a step by step guide via email to do so yourself and this did not work several times until one amount was successful but was set to a wrong bank account. Supposedly it returned to my account but there is no proof and it is taking them over 4 weeks and still to prove to me .

It has been verified over 3 times since being at the casino.

I was temporarily banned then fully banned and locked out about less than a week later I can look for the email.

Please forward me the emails you received from the casino regarding the return of your balance to your casino account, as well as the email confirming the account closure.

What was the balance in your casino account at the time the casino closed it?

Could you also confirm whether the casino explicitly stated that the funds were returned to your gaming account?

Have you noticed the balance being refunded, and is it possible that you may have used it for gameplay afterward?

Dear Evski,

Thank you for your feedback. We have carefully reviewed your case and would like to clarify the following:

The verification of your card was completed within a few minutes, rather than several days as mentioned.

The delays with your withdrawal were due to incorrect payment details provided from your side during the request, which prevented successful processing.

In cases where a transaction failed, the funds were promptly returned to your account balance, and you were duly informed. These funds were later used by you during gameplay.

We hope this clears up any misunderstanding. Should you have any further questions or require assistance, we are here to help.

That's wrong verification was done weeks prior, two they provided wrong bank details as that account has been closed for 3 years why didn't they use my accounts I deposit with that's a no brainer???.

And no money was returned, I waited 7 weeks for them to type out what they think happened wow they can't produce pics any way have a look. I'm not a dummy so nothing's been cleared up

Check their times there full of shit

Dear RocketPlay Casino representative,

Thank you for getting in touch with us and for providing more details regarding the player’s case.

Could you please share relevant information from the player's account so we can verify the statements regarding the cancelled withdrawal requests and the funds being used during gameplay? My email address is veronika.f@casino.guru.

Additionally, could you confirm whether the player's account has been closed without any remaining active balance?

Thank you in advance for your cooperation.

Dear Veronika,

We have sent you a message privately — kindly check your inbox at your earliest convenience.

Dear RocketPlay Casino representative,

Thank you for your email and for providing the details of the player’s case.

Dear Evski,

We have received evidence from the casino confirming that the funds initially sent to an incorrect bank account were successfully returned to your casino account. According to the information provided, these funds were then used during gameplay. When your account was closed, your balance was zero.

Given these circumstances, there is unfortunately nothing further we can do to assist you in this matter.

Due to the reasons outlined above, this complaint will now be rejected. Thank you for your understanding. We’re sorry we couldn’t be of more help on this occasion. Please don’t hesitate to reach out if you experience any issues with this or any other casino in the future.

Best regards,

Veronika

Casino.Guru Team