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I requested a withdrawal of 1,500 CHF more than a month ago, but the money has not arrived yet. I still have an additional 1,556.35 CHF remaining on my balance, making it a total of 3,056.35 CHF. My account is fully verified, but the casino is delaying the payment without a clear explanation. Please help me get my funds.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Did you accumulate your winnings with or without a bonus? If you played with a bonus, kindly send me a screenshot or a link.
• What explanation have you received from customer support regarding the delay in processing your payment?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika