RoboCat Casino - Pelaajien kotiutukset ovat viivästyneet ja niitä tarkastellaan parhaillaan.

It’s been 14 days since I submitted my withdrawal on Aug.31/2025 and still have not received it. I also submitted 2 more withdrawals on Sept.3/2025 and Sept.4/2025 all three withdrawals are for $750 Canadian. I contacted Robocat at least 10 times and all I got was ai generated answers and copy and pasted answers saying the same thing over and over. They said there was an issue I asked what the issue was and no reply of course. They said they would move it up to a priority and I would receive an email, never got a single email or response back. It’s now. Sept.14/2025 and still the withdrawal is "under review"

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the delay, or screenshot of your pending withdrawal requests? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Hi,

Thanks for reaching out to me. To answer your questions,

• Yes I have received withdraw multiple withdraw before. I used to receive all withdraws in a maximum of 24 hours. Now it’s been over 2 weeks and I haven’t received anything.
• On there site, verification is not needed, which was odd to me because usually every site I’ve been on asked for verification. If I click on verification, it says it’s not needed.
• I don’t play with bonus. It’s always raw money.

Thank you

Thanks for the provided information and explanation of the situation.

Did the casino process one or more of your payouts so far?

Please let me know whether our intervention is still necessary.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear JessFoo,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas