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I have a pending withdrawal of 500 euros at Robocat Casino.

I'm just kept waiting and given the same old answers.

I'm so sick of it. First I got cheated out of €2,700 at Lucky7Even, and now this.

I didn't use any bonus or anything else. It's just disgusting. I hope they can help me get my due this time. I won the €500 fairly, and I want it this time too. It can't be right that people keep getting scammed, and that sites like this are even advertised and deemed good.

Ich habe eine offene Auszahlung von 500 Euro bei Robocat Casino.

Ich werde nur hingehalten und mit den immer gleichen Antworten vertröstet.

Ich habe es so satt. Erst bei lucky7even um 2700 Euro betrogen und jetzt hier.

Ich habe keinen Bonus oder sonst was verwendet. Es ist einfach nur zum kotzen. Ich hoffe, dass sie mir diesmal helfen können zu meinem Recht zu kommen. Ich habe die 500 Euro fair gewonnen und will sie dieses Mal auch haben. Das kann doch nicht sein, dass man immer betrogen wird und solche Seiten auch noch beworben werden und für gut befunden werden.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Is this supposed to be a joke?

So I can lose 10,000 euros in minutes, and if I win something, I have to wait weeks?

This is pure bullshit!

It's good that I now know about this rip-off. In my opinion, it's highly criminal, morally reprehensible, and unacceptable.

Das soll wohl ein Witz sein?

Ich kann also in Minuten 10.000 von Euros verlieren und wenn ich einmal was Gewinne, dann soll ich Wochen warten?

Das ist die pure verarsche!

Gut, dass ich jetzt bescheid über diese Abzocke weiß. Das ist in meinen Augen höchst kriminell, moralisch absolut verwerflich und indiskutabel.

Still no payout!

Now they've even blocked me from live chat.

This is crystal-clear fraud, and nothing is being done against such fraudsters. On the contrary, it's even being promoted and deemed good. Simply disgusting.

Immer noch keine Auszahlung!

Jetzt haben sie mich sogar im live chat gesperrt.

Das ist glas klarer Betrug und es wird einfach nichts gegen solche betrüger unternommen. Im Gegenteil es wird sogar noch beworben und als gut befunden. Einfach nur widerlich

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru