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Good day,

I won during the free spins on Danger High Voltage. After the free spins ended, the winnings were deleted, and the chat isn't helping me. Support isn't responding. Here are the screenshots. I'm asking for help.

Thanks

Markus C.

Guten Tag,

ich habe in den Freispielen bei Danger High Voltage gewonnen. Nach Beendigung der Freispiele wurde der gewonnen Betrag gelöscht und der Chat hilft mir nicht. Der Support meldet sich nicht. hier sind die Screenshots. Ich bitte um Hilfe

Danke

Markus C.

Dear Betnan77,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to dominika.l@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Dominika

I wrote to them by email.

Thank you very much.

Ich habe ihnen per Email geschrieben.

besten Dank.

Dear Betnan77, kindly request the game history in Excel format from the casino and forward it to my email address.

I requested this via email from support.

Haven't received any response from the casino yet.

Habe ich per Email beim Support beantragt.

bisher noch keine Rückmeldung vom Casino erhalten.

Dear Betnan77, could you please confirm whether you have received the game history from the casino?

If not, would you be able to forward the email request you sent to the casino to my email at dominika.l@casino.guru?

Unfortunately, I haven't received anything yet.

The casino is deliberately delaying the whole thing. I'm disappointed that you're giving this casino such a high rating.

I will be happy to forward the request to you.

greeting

Markus

Leider habe ich bisher nichts zugesendet bekommen.

das Casino verzögert das ganze absichtlich. Ich bin enttäuscht, dass ihr diesem Casino eine solche Hohe Bewertung gebt.

die Anfrage sende ich ihnen gerne weiter.

Gruß

Markus

Dear Betnan77, kindly send them a message requesting the full game history in Excel format, and be sure to mention that it should clearly show the free spins rounds and any winnings associated with it. This information is crucial for us to be able to investigate your case properly.

Once you have this, feel free to forward it to me at dominika.l@casino.guru.

The casino isn't writing back to me!

Das Casino schreibt mir nicht zurück!

Dear Betnan77, would you be able to forward the new request you sent to the casino to my email at dominika.l@casino.guru?

Dear Betnan77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.