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I’ve my acc fully verified, didn’t use deposit bonus , and now 2 times have had my withdrawal cancelled by these scum. Claiming it’s an error and to do it again, then few days pass and money is back in my acc. You have this casino rated 7.5/10 , why? I see 100s of people with same complaint , why have a site to protect people if you don’t do it?? I suggest naming and shaming robbers/scammers, not rating them 7.5/10. You are meant to be part of solution but you are adding to the problem . Feeding them money and stand back then and don’t label them correct . Shame on you.

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Dear Casinoslut,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Casinoslut,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi, it took me to post on trust poilet , here , and all over fb, and they then said it was again a glitch but now it’s fixed. And payed me and then banned me. I highly suggest giving this a 0/10 rating, they are scammers, zero doubt about what so ever . Most other will just accept the cancellation and loose the money . There’s over 880 complaints against them for not paying out, these people need to be highlighted , and made public to avoid them , it’s hard enough for any one to even get a win let alone be told week after week you will be lad in 3 days week after week and non stop lies. Please get better at giving correct scores

Dear Casinoslut,

Thank you for your update.

To clarify the current status of your case, could you please confirm whether you have now received the full €800 withdrawal amount in your bank/payment account?

Additionally, please confirm whether there are any remaining unpaid funds on your casino account, or if all outstanding balances have been settled.

Once we have your confirmation, we will be able to proceed accordingly with the complaint.

Karla

Dear Casinoslut,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, they sent me the 800, after I posed here and trust poilet , they accused me of defamation on their, for speaking facts, now on top of everything I’d like to highlight a few more things. 6 different emails I sent to self exclude , 6 times insaid I’ve a problem and can’t afford to loose this money, on 2 separate responses they refused to ban me, further more made me offers to deposit further , again after I highlighted not been paid here and trust poilet they did exclude me, but still to this day send me offers to to re deposit, if this ain’t enough for them to be named - shamed and blacklisted I give up. It’s here then becomes an issue and that isn’t protecting the public. They have zero tools to exclude and protect yourself and openly say they won’t ban people , and then when they do try everything to get you to re deposit , scum of the earth , a cancer to society, exactly what’s wrong with online casinos grab grab grab and then limit you to net been paid out unless ya take extreme measures . Please make this public knowledge and give them the 0-10 they should have . These are facts , true facts its disgusting they can get away with it

Dear Casinoslut,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru