RoboCat Casino - Pelaajan kotiutus on estetty kasinon vahvistusongelmien vuoksi.

Good morning, I would like to report a serious problem with Robocat Casino (https://robocat-1455.com/it/).

Until a month and a half ago, I regularly deposited and played with my virtual debit card.

Then I received a notification that I needed to verify my account and upload a photo of the front and back of the card. For a month and a half, I tried to explain that since the card is virtual, it doesn't have a front or back.

In this time frame, I've sent numerous screenshots of my debit card, selfies of my face with their website in the background, and bank statements: to no avail, and they keep asking me for the front and back.

I've lost count of how many times I've explained the situation both via email and in live chat.

At this point, I really believe they're trying to unduly withhold my balance (€410.00), which I can't withdraw under any circumstances since all withdrawals are blocked. Where I come from, unduly withholding someone else's money is called "theft."

I would like to share my situation with Casino Guru, because it is important for everyone to know how unfair Robocat is.

Thank you

Buongiorno vorrei segnalare un grave problema col casinò Robocat(https://robocat-1455.com/it/).

Fino a un mese e mezzo fa ho regolarmente depositato e giocato con la mia carta di debito virtuale.

Poi mi è arrivata comunicazione del fatto che si rendeva necessaria una verifica dell'account e di caricare una foto del fronte e del retro della carta. Per un mese e mezzo ho cercato di spiegare che essendo virtuale, la carta non possiede fronte e retro.

In questo lasso di tempo ho inviato numerosi screenshot della mia carta di debito, selfie del mio volto con sullo sfondo il loro sito, estratti conto: a nulla è servito e continuano a chiedermi il fronte e il retro.

Ho perso il conto di quante volte ho spiegato la situazione sia via email, sia in ive chat.

A questo punto credo proprio che vogliano indebitamente trattenere il saldo presente (€410.00), che non posso in alcun modo ritirare poiché tutti i prelievi sono bloccati. Dalle mie parti trattenere indebitamente denaro altrui si chiama "furto".

Vorrei sottoporre a Casino Guru la mia situazione, perché è bene che tutti sappiano quanto scorretto sia Robocat.

Grazie

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RoboCat Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your payouts were blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning, Tomas, and thank you for your interest in my case with Robocat.

Below I answer the questions you asked me.

Could you tell us how long you have been a casino player and when exactly your payments were blocked?

I signed up to Robocat on April 24, 2026 and withdrawals have been blocked for at least 2 months, which is since they required account verification.

What games did you play to build your current casino balance? (slots, live games, sports betting)

I played live casino games, especially live roulette from various providers.

Did you reach your current balance thanks to a bonus?

No, I have never used any bonuses.

Could you share your communications with the casino regarding this issue? Please send emails or chat transcripts to my email address: tomas@casino.guru or post screenshots here.

I don't have chat transcripts, but I do have some emails that I forwarded to you as attachments to the email address tomas@casino.guru I've only selected the most recent screenshots, but I have many other older communications regarding the same issue. Since this involves sensitive data, I ask you not to publish emails sent to and received from Robocat. Thank you.

Thank you

Claudia ****

Buongiorno Tomas e grazie per il tuo interessamento al mio caso aperto con Robocat.

Di seguito ti rispondo alle domande che mi hai posto.

Potrebbe indicarci per quanto tempo è stato un giocatore del casinò e quando esattamente i suoi pagamenti sono stati bloccati?

Mi sono iscritta a Robocat il 24 aprile 2026 e i prelievi sono bloccati da almeno 2 mesi, cioè da quando hanno richiesto una verifica dell'account.

A quali giochi hai giocato per accumulare il tuo saldo attuale nel casinò? (slot machine, giochi dal vivo, scommesse sportive)

Ho giocato al casinò live, soprattutto alla Roulette live di diversi provider.

Hai raggiunto il tuo saldo attuale grazie a un bonus?

No, non ho mai usufruito di bonus.

Potresti condividere con me le tue comunicazioni con il casinò in merito al problema? Invia email o trascrizioni di chat al mio indirizzo email: tomas@casino.guru oppure pubblica qui gli screenshot.

Non ho trascrizioni di chat, ma ho alcune email che vi ho inoltrato in allegato all'indirizzo email tomas@casino.guru : ho scelto solo gli screenshot più recenti, ma sono in possesso di molte altre comunicazioni meno recenti sempre riguardanti lo stesso problema. Dal momento che ci sono dati sensibili, vi chiedo di non pubblicare le email inviate a Robocat e ricevute da Robocat, grazie.

Grazie

Claudia ****

Thanks for your patience and the information provided.

• Could you please confirm that the screenshot of your virtual card contains your name and that the screenshots you shared with the casino had the relevant information visible?
• Could you please confirm that you uploaded the screenshot of the card to the depository on the casino's website as the support suggested?

Please let me know.

Good morning Tomas

yes I confirm everything:

Could you confirm that the screenshot of your virtual card contains your name and that the screenshots you shared with the casino show all the relevant information?

Yes I confirm

Could you confirm that you uploaded the screenshot of the card to the casino website, as suggested by customer support?

Yes I confirm

Thank you

Claudia

Buongiorno Tomas

sì confermo tutto:

Potrebbe confermare che lo screenshot della sua carta virtuale contenga il suo nome e che gli screenshot che ha condiviso con il casinò mostrino tutte le informazioni pertinenti?

Sì confermo

Potrebbe confermare di aver caricato lo screenshot della carta sul sito web del casinò, come suggerito dall'assistenza clienti?

Sì confermo

Grazie

Claudia

Thanks for the confirmation.

• Did the casino approve the screenshot of your virtual card since your last post?
• Could you please specify when you uploaded the screenshot of your card to the casino's website?

Looking forward to your reply.

As I explained in my previous posts, Robocat has never approved screenshots of my virtual card because it always requires proof of the physical card, which doesn't exist.

My last attempt was about 10 days ago.

In total, I've tried uploading the card screenshot at least 10 times, always without success.

Dear cla70,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Thank you very much for your attention and your commitment.

Claudia

Vi ringrazio molto per la vostra attenzione e per il vostro impegno.

Claudia

Dear cla70,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from RoboCat Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear RoboCat Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in the player’s withdrawal due to pending verification.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear cla70,

We kindly request to upload a proof of ownership showing the account holder's name and details in pdf format, in order to complete your account verification and proceed with the payment.

Bear in mind that screenshots can't be accepted.

Thank you for your cooperation and patience.

Kind Regards,

Robocat Casino Team

I've already uploaded the PDF document certifying ownership of my virtual bank account/debit card with IBAN at least 10 times.

In any case, I re-uploaded it to the Robocat's website (pdf file).

Hello everyone,

thank you for the update.

Dear RoboCat Casino,

thank you for joining the complaint and for clarifying what document is currently required. I appreciate your cooperation.

However, according to the player's latest message, they have already uploaded the requested PDF proof of account ownership multiple times, including once again after your reply.

Could you therefore please clarify what exactly is missing or insufficient in the previously submitted document(s)? If the PDF provided does not meet your verification requirements, I would appreciate it if you could explain specifically why it was rejected and what information or format is required so the player can successfully complete the verification.

Providing more detailed instructions should help avoid further unnecessary delays.

Thank you both for your cooperation.

Dear cla70,

We would like to inform you that we received the uploaded document but can't be approved as is modified.

We kindly request to provide the required proof of ownership of CC *6644 PDF not modified.

Thank you for your cooperation.

Kind Regards,

RoboCat Casino Team

Good morning, The non-editable PDF/A document downloadable from "Buddy Unicredit" contains the IBAN of the current account and not the debit card number.

It would also be fine for me to proceed with the withdrawal via IBAN.

I can't retrieve any other documents because the bank doesn't provide them: the only option is the screenshot of the virtual card, which I've already sent you several times.

I uploaded the PDF/A certifying ownership of the "Buddy Unicredit" account to the Robocat website.

Buongiorno, Il documento in formato PDF/A non modificabile e scaricabile da "Buddy Unicredit" riporta l'indicazione dell'iban del conto corrente e non il numero della carta di debito. 

Per me andrebbe bene anche procedere al prelievo tramite IBAN.

Altri documenti non posso recuperare perché la banca non ne fornisce: l'unica possibilità è lo screeenshot della carta virtuale, che vi ho già inviato svariate volte.

Ho caricato sul sito Robocat il PDF/A attestante la titolarità del conto "Buddy Unicredit".

Hello everyone,

thank you both for the updates.

Dear cla70,

thank you for clarifying the situation and for explaining what documents are available to you from UniCredit. I understand that the PDF/A document you provided confirms ownership of your bank account and contains the IBAN, but does not contain the number of the debit card ending in *6644.

Dear RoboCat Casino,

could you please clarify how the player should proceed in this situation?

The player states that UniCredit does not provide them with a separate PDF document confirming ownership of the virtual/debit card ending in *6644 and that the only available proof specifically showing the card is a screenshot from the banking application, which they have already provided several times.

You have also stated that the previously submitted PDF cannot be accepted because it appears to have been modified. Could you please clarify what specifically indicates that the document was modified and whether the PDF/A document provided by the player could be accepted as proof of bank account ownership, even though it does not identify the card itself?

Most importantly, please let us know *what exact document or alternative form of evidence you would accept to verify ownership of CC 6644 in these circumstances. If a screenshot of the virtual card is acceptable, please confirm this. If not, please explain what alternative documentation the player should obtain from UniCredit.

I would like to make sure the player has a realistic way to complete the requested verification and that we are not asking for a document that their bank does not provide.

Thank you both for your cooperation.

Dear all,

We would like to clarify that the document is modified indicates that the PDF is not authentic document.

A financial institution would never use an obscure, open-source Linux text editor to generate customer bank statements.

Furthermore, the player has uploaded photos of herself holding front and back of the card which confirms that the CC***6644 is not virtual.

We hope that this clears up the matter.

cla70,

We kindly request to provide photos of your physical card ***6644 front and back.

Thank you for your cooperation.

Kind Regards,

RoboCat Casino Team

As already mentioned, the first PDF I sent a week ago wasn't in PDF/A format and hadn't been "modified by an obscure open-source Linux text editor to generate customer bank statements." It was simply a plain PDF from the bank's app with the linked debit card information inserted.

In response to your subsequent inquiry, six days ago I uploaded the non-editable PDF/A document I downloaded from my bank's app. This non-editable PDF/A (as I noted six days ago in my previous post) does not contain the virtual debit card number. A simple comparison of the two PDFs (the plain PDF and the non-editable PDF/A) reveals that the plain PDF simply contains the debit card number. Nothing was generated by "an obscure open-source text editor for Linux used to generate customer account statements," but everything comes from the bank's official app.

In any case, the non-editable PDF/A I uploaded to Robocat 6 days ago cannot be interpreted differently or in a biased way: it is an official, non-editable document issued by the bank and downloaded from the official app.

Over the past 2 months, I have uploaded and emailed all the requested documents directly to your website several times, always without success.

I've contacted Robocat customer support via live chat countless times, always explaining that I don't have a physical card. After numerous inquiries, I was told via live chat that Robocat doesn't accept virtual cards. Really absurd. However, when you deposit money into your Robocat account, the casino accepts virtual cards without any problems...

Since Robocat still wouldn't accept screenshots of my virtual debit card, I had to request a physical copy from my bank. When it arrived, I uploaded both photos of the physical copy and a selfie of me holding the card to Robocat.

The card is therefore always virtual, because it was born in virtual format, but now I have a physical copy: everything has already been uploaded to the Robocat portal.

If Robocat now admits to having my selfie, it has everything that proves ownership of the account and debit card, including photos of the front and back of the debit card, which I have already uploaded to your website.

I also expressed via email (and also 6 days ago in my previous message) my desire to withdraw via bank transfer, to the details indicated in the same non-editable PDF/A document I sent you. The non-editable PDF/A document certifies beyond any doubt that the bank account is in my name (and it is from that very bank account associated with my virtual debit card that the funds I then legitimately used to gamble were deposited into my Robocat account). A bank transfer is only successful if the IBAN and the account holder match exactly.

After more than 2 months of requests and a significant amount of documents submitted, Robocat continues to unnecessarily hold my money, since any type of withdrawal is still blocked.

Come già specificato, il primo pdf che ho inviato una settimana fa non era in formato PDF/A e non era stato "modificato da un oscuro editor di testo open-source per Linux per generare gli estratti conto dei clienti". Semplicemente era un PDF semplice proveniente dall'app della banca in cui è stata inserita l'indicazione della carta di debito collegata.

In risposta alla vostra successiva richiesta, ho caricato 6 giorni fa il documento PDF/A non modificabile che ho scaricato regolarmente dalla app della mia banca: su questo PDF/A non modificabile non c'è (come ho già avvertito 6 giorni fa nel mio precedente messaggio) l'indicazione del numero della carta di debito virtuale. Basta comparare i due pdf (cioè il PDF semplice e il PDF/A non modificabile) per rilevare che nel PDF semplice è stata semplicemente inserito il numero della carta di debito. Nulla è stato generato da "un oscuro editor di testo open-source per Linux per generare gli estratti conto dei clienti", ma tutto deriva dall'app ufficiale della banca.

In ogni caso, il PDF/A non modificabile che ho già caricato 6 giorni fa su Robocat non può dare adito a interpretazioni diverse o tendenziose: è un documento ufficiale non modificabile emesso dalla banca e scaricato dall'app ufficiale.

Nel corso degli ultimi 2 mesi, ho caricato direttamente sul vostro sito e inviato via email tutti i documenti richiesti, svariate volte, sempre senza successo.

Ho contattato innumerevoli volte l'assistenza clienti di Robocat in live chat, sempre spiegando che non possedevo la carta fisica. Dopo un numero elevato di richieste, mi è stato detto in live chat che Robocat non accetta carte virtuali. Davvero assurdo. Quando però si procede con un versamento sul conto Robocat, il casinò accetta le carte virtuali senza alcun problema...

Dal momento che Robocat continuava a non accettare gli screenshot della mia carta di debito virtuale, ho dovuto fare richiesta alla banca di una copia fisica. Quando mi è arrivata, ho provveduto a caricare su Robocat sia le foto della copia fisica, sia un mio selfie con in mano la carta.

La carta è dunque sempre virtuale, perché nasce proprio nel formato virtuale, ma ora ne ho una copia fisica: tutto è già stato caricato sul portale Robocat.

Se ora Robocat ammette di avere il mio selfie, ha in mano tutto ciò che comprova la titolarità del conto e della carta di debito, comprese le foto del fronte e del retro della stessa carta di debito, che ho già provveduto a caricare sul vostro sito web.

Inoltre ho anche espresso via email (e anche 6 giorni fa nel mio precedente messaggio) la mia volontà di procedere al prelievo tramite bonifico bancario, sulle coordinate indicate nello stesso PDF/A non modificabile che vi ho inviato. Il documento in formato PDF/A non modificabile certifica senza possibilità di errore che quel conto corrente è regolarmente a me intestato (ed è proprio da quel conto corrente associato alla mia carta di debito virtuale che sono stati versati sul mio account Robocat i soldi che ho poi lecitamente utilizzato per giocare): un bonifico va a buon fine solo se c'è l'esatta corrispondenza tra IBAN e titolare del conto.

Dopo oltre 2 mesi di richieste e una mole importante di documenti inviati, Robocat continua a trattenere senza motivo i miei soldi, dal momento che qualsiasi tipo di prelievo risulta ancora bloccato.

Hello everyone,

thank you both for the detailed updates and explanations.

Dear RoboCat Casino,

thank you for the additional clarification.

I understand your concern regarding the PDF previously submitted by the player and the indication that the document appears to have been modified. However, I would like to clarify this point further before proceeding with the assessment.

The fact that a PDF contains information indicating that it was processed or modified using particular software does not, by itself, necessarily establish that the underlying bank document or the information contained in it is fraudulent. If you have specific technical evidence indicating that the document was fabricated or that its contents were altered, I would appreciate it if you could explain what exactly was identified as inconsistent or manipulated.

More importantly, you have now stated that the player has provided photographs of the physical card ending in 6644, including both sides, together with a photograph of themselves holding the card.

Could you please confirm whether you have received these documents and, if so, whether they are sufficient to verify the player's ownership of the card and complete the verification?

If the photographs are not sufficient, please specify exactly what additional document or information is still required.

I would also like to ask you to address the player's alternative proposal regarding withdrawal by bank transfer. The player has provided a non-editable PDF/A document downloaded directly from their banking application which confirms ownership of the bank account and contains the relevant IBAN.

If the player's identity and ownership of the bank account can be verified through this document, could the remaining withdrawal be processed directly to this bank account instead of requiring separate verification of the card?

Dear cla70,

thank you for your detailed explanation and for providing the additional documents. Please also let me know if the casino confirms that the photographs of the physical card and the selfie you submitted are sufficient for verification.

For now, I would like to give the casino an opportunity to clarify these points and confirm whether the documents already provided are sufficient to complete the verification.

Thank you both for your cooperation.

Good morning Samuel, I confirm that the non-editable PDF/A contains all the information needed to certify account ownership.

I also confirm that when I sent the selfie, I attached 4 photos in the same shipment: selfie 1 (with debit card front) + selfie 2 (with debit card back) + debit card front + debit card back front.

Robocat actually has everything I could send to prove ownership of my account and card.

Robocat ultimately never responded to my request to proceed with the withdrawal via bank transfer (to the same IBAN details present in the non-editable PDF/A that I sent more than once).

Finally, I confirm that withdrawals are currently blocked and the balance in my account amounts to €410.

Buongiorno Samuel, confermo che il PDF/A non modificabile contiene tutte le informazioni che servono per attestare la titolarità del conto.

Confermo inoltre che quando inviai il selfie, nello stesso invio allegai 4 foto: selfie 1 (con fronte carta debito) + selfie 2 (con retro carta debito) + fronte carta debito + retro fronte.

Robocat ha davvero tutto quello che potevo inviare per attestare la titolarità del mio conto e della mia carta.

Robocat non ha infine mai risposto alla mia richiesta di procedere al prelievo tramite bonifico bancario (sulle stesse coordinate IBAN presenti nel PDF/A non modificabile che ho inviato più di una volta).

Confermo infine che a oggi i prelievi sono bloccati e la giacenza sul mio account ammonta a 410€.

Dear cla70,

Kindly be informed that the last document uploaded in your account was on 11th of August.

We kindly request to re-upload the required documents.

Thank you for your cooperation.

Kind Regards,

RoboCat Casino Team

The front and back of the debit card were once again uploaded to the Robocat website today.

Il fronte e il retro della carta di debito sono stati ancora una volta caricati sul sito Robocat in data odierna.

Hello everyone,

Thank you both for the updates.

Dear cla70,

thank you for letting us know that you have re-uploaded the requested documents.

Dear RoboCat Casino,

could you please let us know whether the newly uploaded documents have been received and what the current status of the player's verification is?

Thank you both for your cooperation.

Good morning Samuel

Update: I logged into Robocat and saw a message asking me to upload another photo of the card on a different background...

I uploaded two more photos (front and back) with a different background.

I really don't know what to do anymore: Robocat has had all my documents in its possession for months, but it seems like it just doesn't want to unlock my account so I can withdraw my money.

Buongiorno Samuel

Un aggiornamento: mi sono collegata a Robocat e ho visto che era presente un messaggio in cui mi si chiedeva di caricare un'altro foto della carta su un altro sfondo...

Ho caricato altre due foto (fronte e retro) con uno sfondo diverso.

Davvero non so più cosa fare: Robocat ha in mano tutti i miei documenti da mesi, ma sembra proprio che non voglia in alcun modo sbloccare il mio conto per farmi prelevare i miei soldi.

Dear all,

Kindly be informed that we received the uploaded documents and our team is reviewing them.

We'll return to you shortly with a clear update.

Thank you for your cooperation.

Kind Regards,

RoboCat Casino Team

Hello everyone,

thank you both for the updates.

Dear cla70,

I’m sorry that you are still experiencing these complications with the verification process. I understand that this has already taken quite some time, but we should hopefully be close to resolving the matter now. Please bear with us a little longer while the casino reviews the latest documents.

Dear RoboCat Casino,

thank you for confirming that you have received the newly uploaded documents. We will await your further update regarding the outcome of the review.

Thank you both for your cooperation and patience.

Hello, I logged into my Robocat account again and now in the "verification" section it asks me to send proof of ownership of the debit card.

Well, we're back to where we started.

As already extensively explained in this complaint, the only official document provided by Unicredit Bank is a non-editable PDF/A certifying ownership of the current account, including the IBAN, to which the Buddy debit card is linked. The PDF/A, as already explained several times, does not include the debit card number.

And there is no other document downloadable from the bank other than the one I have provided several times.

The PDF/A has already been sent several times and today, for the umpteenth time, I uploaded it to the Robocat website again.

This new request seems to be designed specifically to permanently block my account, so as to prevent me from recovering my money.

At this point I provided Robocat with:

• Screenshot of the virtual debit card
• Official bank document (non-editable PDF/A) certifying ownership of the current account and including IBAN
• IBAN of my Unicredit current account to proceed with the recovery of my money via bank transfer
• Selfie with physical debit card, front and back
• Photo of my physical debit card, front and back

I really don't think it's possible to provide anything else to certify ownership of my bank account and debit card.

@Samuel: It seems to me that in recent months Robocat has clearly demonstrated extremely unfair behavior, since it is misappropriating money belonging to someone else, despite all the documents submitted.

Do you have any tips for getting out of this situation, other than making Robocat's behavior known to the entire CasinoGuru community?

Buongiorno, mi sono nuovamente collegata al mio account Robocat e ora nella sezione "verifica" mi si chiede di inviare una prova della titolarità della carta di debito.

Bene, siamo ritornati al punto di inizio.

Come già abbondantemente spiegato nel presente reclamo, l'unico documento ufficiale fornito dalla banca Unicredit è un PDF/A non modificabile che attesta la titolarità del conto corrente comprensivo di IBAN a cui è agganciata la carta di debito Buddy. Nel PDF/A, come già più volte spiegato, non è indicato il numero della carta di debito.

E non esiste nessun altro documento scaricabile dalla banca oltre a quello che ho più volte fornito.

Il PDF/A è già stato inviato svariate volte e oggi, per l'ennesima volta, l'ho di nuovo caricato sul sito web di Robocat.

Questa nuova richiesta sembra fatta appositamente per bloccare a oltranza il mio account, in modo tale da impedirmi di tornare in possesso dei miei soldi.

A questo punto ho fornito a Robocat:

• Screenshot della carta di debito virtuale
• Documento ufficiale della banca (PDF/A non modificabile) attestante la titolarità del conto corrente e comprensivo di IBAN
• IBAN del mio conto corrente Unicredit per procedere al recupero del miei soldi tramite bonifico bancario
• Selfie con la carta di debito fisica, fronte e retro
• Foto della mia carta di debito fisica, fronte e retro

Non mi sembra davvero possibile fornire altro per certificare la titolarità del mio conto corrente e della mia carta di debito.

@Samuel: mi sembra che in questi mesi Robocat abbia abbondantemente dimostrato un comportamento oltremodo scorretto, dal momento che si sta appropriando indebitamente di soldi appartenenti a qualcun altro, a dispetto di tutti i documenti inviati.

Hai qualche consiglio per uscire da questa situazione, oltre a rendere noto a tutta la community di CasinoGuru il comportamento di Robocat?

Dear cla70,

We kindly request to upload a PDF statement for your card 534413**6644 covering the period from 10 May to 10 June 2026, showing all deposits made at our casino.

We truly appreciate your cooperation and patience.

Kind Regards,

RoboCat Casino Team

Good morning, I uploaded the bank statement from April 2026 to June 2026. It is the bank statement of my Unicredit current account, on which the Buddy *6644 virtual debit card is supported.

Obviously, I was unable to upload the PDF/A document to Robocat because it lists all the quarterly transactions that are not under your jurisdiction.

I then scanned my paper statement, blacking out any transactions not related to Robocat and leaving those related to my Robocat account visible.

The description of each transaction always indicates the ending of my debit card number *6644.

In the document you will find all the operations pertaining to you, from April 2026 to June 2026.

Buongiorno, ho provveduto a caricare l'estratto conto da aprile 2026 a giugno 2026. E' l'estratto conto del mio conto corrente Unicredit, su cui è appoggiata la carta di debito virtuale Buddy *6644.

Chiaramente non ho potuto caricare su Robocat il documento in formato PDF/A perché riporta tutte le operazioni del trimestre che non non sono di vostra competenza.

Ho quindi fatto una scansione dell'estratto conto cartaceo oscurando le operazioni non pertinenti a Robocat e lasciando visibili quelle relative al mio account su Robocat.

Nella descrizione di ogni operazione è sempre indicato il finale del numero della mia carta di debito *6644.

Nel documento trovate tutte le operazioni di vostra pertinenza, da aprile 2026 a giugno 2026.

I reconnected to my Robocat account and now it asks me to upload an official bank statement and not a scan.

There is absolutely no reason why I should upload a complete bank statement with all visible transactions, since it necessarily also includes other banking transactions that Robocat must not be interested in at all and that Robocat must not be aware of.

It's time to put an end to these absurd requests and unblock my account. You have all the necessary documents in hand, and continued unfair behavior will only bring disrepute to your casino.

Mi sono ricollegata al mio account su Robocat e ora mi si chiede di caricare un estratto conto ufficiale della banca e non una scansione.

Non esiste alcuna ragione al mondo per cui io debba caricare un estratto conto completo con tutte le operazioni visibili, poiché riporta necessariamente anche altre operazioni bancarie che a Robocat non devono minimamente interessare e di cui Robocat non dev'essere a conoscenza.

E' ora di finire queste assurde richieste e dovete sbloccare il mio account. Avete in mano tutti i documenti necessari e comportarvi in maniera scorretta a oltranza non fa altro che gettare discredito sul vostro casinò.

Dear Samuel , please intervene because the situation with Robocat is now paradoxical.

Over the course of these months I have sent them:

• Screenshot of the virtual debit card
• Official bank document (non-editable PDF/A) certifying ownership of the current account and including IBAN
• IBAN of my Unicredit current account to proceed with the recovery of my money via bank transfer
• Selfie with physical debit card, front and back
• Photo of my physical debit card, front and back
• Bank statement showing deposit transactions at Robocat

Now Robocat is asking me for an official, unscanned bank statement, which is impossible because it's unfair for Robocat to see all my transactions at other merchants.

Thank you

Claudia

Caro Samuel, ti prego di intervenire perché la situazione con Robocat è ormai paradossale.

Nel corso di questi mesi ho inviato loro:

• Screenshot della carta di debito virtuale
• Documento ufficiale della banca (PDF/A non modificabile) attestante la titolarità del conto corrente e comprensivo di IBAN
• IBAN del mio conto corrente Unicredit per procedere al recupero del miei soldi tramite bonifico bancario
• Selfie con la carta di debito fisica, fronte e retro
• Foto della mia carta di debito fisica, fronte e retro
• Estratto conto bancario con visibili le operazioni di deposito presso Robocat

Ora Robocat mi chiede un estratto conto ufficiale non scansionato, cosa impossibile perché non è giusto che Robocat veda tutte le mie operazioni anche presso altri esercenti.

Grazie

Claudia

Hello everyone,

Dear cla70,

I understand your concern about providing a complete bank statement, particularly because it may contain transactions unrelated to RoboCat.

However, please keep in mind that requesting official, original and unaltered documents is a standard part of KYC and payment-method verification. The casino needs to be able to verify that the document was genuinely issued by the bank and that it has not been modified, selectively edited or otherwise altered.

For this reason, a statement that has been scanned, redacted or otherwise modified by the player may not be accepted, even if the relevant RoboCat transactions remain visible.

I understand that you may consider the other transactions private, but if RoboCat specifically requires an official and unaltered bank statement, I would recommend obtaining the requested statement directly from UniCredit and submitting it in its original form.

At this stage, I believe this is the most straightforward way to satisfy the casino's verification requirement and avoid further delays.

Dear RoboCat Casino,

thank you for clarifying the exact document required. Please review the document once the player provides the requested official bank statement and let us know the outcome of the verification.

Thank you both for your cooperation.

At the suggestion of Samuel from CasinoGuru (and in total violation of my privacy), I uploaded the statement of my Unicredit/Buddy current account, which contains my virtual debit card *6644, to the Robocat website.

This is a non-editable PDF/A and is the original document provided by the bank.

The statement shows every transaction made with the *6644 debit card between April and June 2026 (and the description of each transaction indicates the Buddy *6644 debit card number).

I am now waiting for my account to be permanently unlocked so I can recover my money that Robocat has been unduly withholding for months.

Dietro suggerimento di Samuel di CasinoGuru (e in totale violazione della mia privacy) ho provveduto a caricare sul sito Robocat l'estratto conto del mio conto corrente Unicredit/Buddy, su cui è appoggiata la mia carta di debito virtuale *6644.

Si tratta di un PDF/A non modificabile ed è il documento originale fornito dalla banca.

Nell'estratto conto si vede ogni operazione eseguita con la carta di debito *6644 nel periodo aprile-giugno 2026 (e nella descrizione di ogni operazione è indicato il numero della carta di debito Buddy *6644).

Attendo ora lo sblocco definitivo del mio account, per poter recuperare i miei soldi che Robocat sta indebitamente trattenendo da mesi.

Good morning Samuel

After uploading the official bank statement, I am now asked for proof of ownership again.

We're back to 2 weeks ago and it's clearly a joke.

Two weeks ago, I uploaded a non-editable PDF/A containing all the information needed to certify ownership of the Unicredit current account.

The PDF/A, as explained in detail, contains all the information, but does not include the debit card, which was nevertheless issued virtually.

As proof that the virtual debit card *6644 is linked to the Unicredit current account, there are screenshots, selfies, photographs and even an official bank statement.

This step had been largely resolved, but we are back to square one.

How do you suggest we proceed?

Buongiorno Samuel

dopo avere caricato l'estratto conto ufficiale, ora mi si chiede nuovamente una prova di titolarità.

Siamo ritornati a 2 settimane fa ed è chiaramente una presa in giro.

Due settimane fa ho caricato un PDF/A non modificabile contenente tutte le informazioni che servono per attestare la titolarità del conto corrente Unicredit.

Sul PDF/A, come ampiamente spiegato, ci sono tutte le informazioni, ma non compare la carta di debito, che è comunque stata emessa virtualmente.

A riprova del fatto che la carta di debito virtuale *6644 è appoggiata sul conto corrente Unicredit ci sono screenshot, selfie, fotografie e pure un estratto conto ufficiale.

Questo step era stato ampiamente risolto, ma siamo ritornati al punto di partenza.

Come suggerisci di procedere?

Dear cla70,

We would like to kindly inform you that the required document to complete your account verification is a proof of ownership of the credit card *6644, showing expiration date and name of the holder.

Thank you for your cooperation and patience.

Kind Regards,

RoboCat Casino Team

Yesterday I uploaded a PDF/A provided to me by the bank which also contains the debit card details.

It took me almost an hour to chat with customer support to get this document specifically created for me, because Buddy Bank Unicredit does not normally provide documents other than the PDF/A I provided you weeks ago, which does not include the debit card information.

For Buddy Bank, the official bank statement (which I have already sent you) is irrefutable proof of ownership of the card and current account (and Buddy Bank considers this product as a single product, i.e. a virtual debit card with an IBAN).

Yesterday, after much persistence, I managed to get the operator to give me a PDF file containing the debit card information via chat, and I uploaded it to Robocat. It's not a standard document, but I managed to convince the operator to provide it.

I just checked my Robocat account and once again it asks for proof of debit card ownership.

I have absolutely no chance of recovering any more documents, especially since I sent everything.

If Robocat is still not satisfied with all the documents I've submitted, which irrefutably prove ownership of the virtual debit card and my bank account, then there's only one reason that can explain this: Robocat is deliberately trying to unduly withhold my money.

Ho caricato ieri un PDF/A fornitomi dalla banca recante anche le coordinate della carta di debito.

Ho impiegato quasi un'ora in chat con l'assistenza per farmi fare espressamente questo documento, perché la Buddy Bank Unicredit non fornisce normalmente documenti diversi dal PDF/A che vi ho fornito settimane fa, in cui non compare l'indicazione della carta di debito.

Per Buddy Bank l'estratto conto ufficiale (che vi ho già inviato) è prova inconfutabile della proprietà di carta e conto corrente (e Buddy Bank considera questo prodotto come un unico prodotto, cioè una carta di debito virtuale provvista di Iban).

Ieri, dopo una lunga insistenza, sono riuscito a farmi dare dall'operatore in chat un pdf/a che recasse l'indicazione della carta di debito e l'ho caricato su Robocat. Non è un documento tra quelli disponibili normalmente, ma sono riuscito a convincere l'operatore a produrmelo.

Ho appena controllato il mio account Robocat e ancora una volta si chiede l'attestazione di titolarità della carta di debito.

Io non ho proprio nessuna possibilità di recuperare altri documenti, anche perché ho inviato proprio tutto.

Se Robocat non è ancora soddisfatto di tutti i documenti che ho inviato e che provano inconfutabilmente la titolarità della carta di debito virtuale e del mio conto corrente, allora esiste una sola ragione che possa spiegare tutto ciò: Robocat vuole deliberatamente trattenere indebitamente i miei soldi.

At this point I specifically request the intervention of Samuel from CasinoGuru.

As has been clear for months now, Robocat is a malicious site that improperly withholds its customers' money.

He clearly pretends to need document after document, but there is never enough.

I really can't produce anything else.

I probably lost my money, but I think it's only right that the entire Casino Guru community and many other communities warn unsuspecting users of what can happen to them if they unfortunately make the terrible decision to deposit their money into Robocat.

A questo punto chiedo espressamente l'intervento di Samuel di CasinoGuru.

Come è ormai chiaro da mesi, Robocat è un sito maligno che trattiene indebitamente i soldi dei suoi clienti.

Finge chiaramente di avere necessità di documenti su documenti, ma non bastano mai.

Io non posso davvero produrre altro.

Probabilmente avrò perso i miei soldi, ma mi sembra giusto che tutta la community di Casino Guru e molte altre community avvertano gli utenti ignari di cosa può capitare loro se malauguratamente hanno la pessima idea di versare i loro soldi su Robocat.

Dear cla70,

We would like to kindly draw your attention to the following articles from our Terms and Conditions, which you agreed to before registering:

5.1 You must provide us with all information that we may request in order to manage your account, verify your identity or the source of the funds deposited to your account. This includes (but is not limited to) properly certified ID, proof of residence, proof of ownership and transaction histories of the payment methods used, including bank or credit/debit card statements etc.

5.2 We may, at our sole and absolute discretion, use any additional procedures and means we may deem fit to verify your identity, age, residence and other circumstances (KYC), both before and after effecting deposits into your account and/or making a withdrawal.

5.3 You must provide these documents and information within 30 (thirty) days after the request is made. We reserve the right to withhold payment and/or suspend your account until you provide the documents and information we requested, and to permanently close your account if you fail to do so in time. We will usually verify your documents and information within 10 (ten) days after our request is answered in full, however, depending on the circumstances and complexity of a given case, additional time and/or checks may be required to complete verification.

We hope that this clears up the matter for you.

Thank you for your cooperation.

Kind Regards,

RoboCat Casino Team

I have complied with all requests and provided all necessary documents.

Despite all the documents provided that irrefutably certify ownership of my account, Robocat does not want me to regain possession of my money, withholding it unduly.

Robocat's response supports the impression that it is clearly a fraudulent site, as evidenced by the many negative reviews and complaints present on the web, on CasinoGuru and on Trustpilot, where many users complain about the impossibility of withdrawing their funds and the obstructionism practiced by Robocat, with the sole aim of collecting money unduly.

It is clear that Robocat's policy is to defraud its customers by preventing them from recovering their money.

This complaint and this chain of responses perfectly characterize Robocat's unfair and fraudulent behavior, and it is important that the entire CasinoGuru, Trustpilot, and many other communities know about it, to prevent others from losing their money, not gambling, but because Robocat unilaterally decided to misappropriate money that wasn't its own.

Io ho ottemperato a tutte le richieste e ho fornito tutti i documenti necessari.

A fronte di tutti i documenti trasmessi che certificano inconfutabilmente la titolarità del mio conto, Robocat non vuole farmi ritornare in possesso dei miei soldi, trattenendoli indebitamente.

La risposta di Robocat avvalora l'impressione che si tratti manifestamente di un sito fraudolento, come testimoniano le tante recensioni negative e i reclami presenti sul web, su CasinoGuru e su Trustpilot, dove molti utenti si lamentano dell'impossibilità di prelevare i propri fondi e dell'ostruzionismo praticato da Robocat, al solo fine di incamerare soldi indebitamente.

E' chiaro che la politica di Robocat è quella di truffare i propri clienti impedendo loro di rientrare in possesso dei propri soldi.

Questo reclamo e questa catena di risposte qualifica perfettamente il comportamento di Robocat, scorretto e fraudolento, ed è bene che tutta la community di CasinoGuru, di Trustpilot e molte altre lo sappiano, per evitare che altre persone perdano i propri soldi, non al gioco, ma perché Robocat ha deciso unilateralmente di appropriarsi indebitamente di soldi non suoi.

Dear cla70,

We are sorry to hear that your experience with us did not meet your expectations.

We would like to kindly inform you that as soon as you provide the correct proof of ownership document, your account will be successfully verified and you will receive your funds.

Thank you for your cooperation.

Kind Regards,

RoboCat Casino Team

The corrected document in non-editable PDF/A format was already uploaded three days ago, but nothing has changed.

I recharged it today, certain that it would be of no use.

Robocat's behavior is now clear: all the documents sent were of no use and even this latest document (already uploaded 3 days ago and reuploaded today in non-editable PDF/A format) will not be sufficient.

Robocat now owns:

• Screenshot of the virtual debit card
• Official bank document (non-editable PDF/A) certifying ownership of the current account and including IBAN
• IBAN of my Unicredit current account to proceed with the recovery of my money via bank transfer
• Selfie with physical debit card, front and back
• Photo of my physical debit card, front and back
• Official bank statement showing deposit transactions at Robocat
• Official bank document (non-editable PDF/A) certifying ownership of the current account and indicating the debit card

It is clear that there is no longer any possibility of submitting any further documents, because what I have provided proves indisputably and irrefutably the ownership of my bank account and my card linked to the same bank account.

But, as evidenced by the many negative reviews online and the many testimonials from users who have encountered the same difficulties I did with Robocat, Robocat's interests are evidently far removed from verifying ownership of a debit card and a current account.

I can confirm that my expectations regarding Robocat were initially very different: now, however, I agree with those on CasinoGuru, Trustpilot, and many other online communities who warn users against becoming Robocat customers.

Il documento corretto in formato PDF/A non modificabile è già stato caricato tre giorni fa, ma nulla è cambiato.

L'ho ricaricato oggi, con la certezza che a nulla servirà.

Il comportamento Robocat è ormai acclarato: a nulla sono valsi tutti i documenti trasmessi e anche quest'ultimo documento (già caricato 3 giorni fa e ricaricato oggi in formato PDF/A non modificabile) non sarà sufficiente.

Robocat ora è in possesso di:

• Screenshot della carta di debito virtuale
• Documento ufficiale della banca (PDF/A non modificabile) attestante la titolarità del conto corrente e comprensivo di IBAN
• IBAN del mio conto corrente Unicredit per procedere al recupero dei miei soldi tramite bonifico bancario
• Selfie con la carta di debito fisica, fronte e retro
• Foto della mia carta di debito fisica, fronte e retro
• Estratto conto bancario ufficiale con visibili le operazioni di deposito presso Robocat
• Documento ufficiale della banca (PDF/A non modificabile) attestante la titolarità del conto corrente e con indicazione della carta di debito

E' chiaro che non c'è più alcuna possibilità di inviare altri documenti, perché quello che ho fornito prova insindacabilmente e inopinabilmente la titolarità del mio conto corrente bancario e della mia carta appoggiata sullo stesso conto corrente bancario.

Ma, come testimoniano le tante recensioni negative sul web e le tante testimonianze di utenti che hanno incontrato le mie stesse difficoltà con Robocat, quello che interessa a Robocat è evidentemente molto distante dal verificare la titolarità di una carta di debito e di un conto corrente.

Confermo che le mie aspettative nei confronti di Robocat erano inizialmente molto diverse: ora sono invece allineata con chi su CasinoGuru, Trustpilot e molte altre community nel web mette in guardia i vari utenti dal diventare clienti di Robocat.

Hello everyone,

thank you for the updates.

Dear cla70,

I understand your frustration, especially considering the number of documents you have already provided.

However, I would like to ask you one more time to clarify whether there is any specific reason why providing the document requested by the casino is not possible.

If RoboCat is requesting a specific proof of ownership of the virtual card ending in 6644, showing the cardholder's name and expiration date, and such a document is available from your bank, I would encourage you to provide it if possible so that we can avoid further delays.

At the same time, considering the documents you have already submitted, I would like RoboCat to clarify why the existing evidence is not sufficient.

Dear RoboCat Casino,

I understand that you are requesting a proof of ownership of the virtual card ending in 6644, showing the expiration date and the cardholder's name.

However, the player has now explained that this is a virtual debit card linked directly to their UniCredit/Buddy current account and has already provided several documents and other evidence showing the connection between the account and the card.

Could you please clarify why the documents already provided are not sufficient to establish ownership of the card?

In particular, the player states that you have received:

• an official bank statement showing the transactions made using the card;
• an official bank document confirming ownership of the current account and indicating the debit card;
• documentation showing the IBAN of the same current account;
• screenshots of the virtual debit card;
• photographs/selfies of the physical debit card;
• and an additional PDF document containing the virtual card details.

If these documents are still insufficient, please explain specifically what information is missing and why you require a document showing the cardholder's name and expiration date in this particular format.

Also, considering that the card is virtual and may not be represented in the same way as a traditional physical debit card, please clarify whether the exact document you are requesting is something that UniCredit/Buddy normally issues to customers.

I would like to avoid a situation where the player is repeatedly asked for documents that their bank does not normally provide, especially if the documents already submitted sufficiently establish the ownership of the payment method.

At the same time, if there is a specific document that the bank can provide and that is genuinely required to complete the verification, I would ask the player to provide it if possible.

For now, RoboCat, please clarify why the evidence already provided is not sufficient and exactly what information you still need to complete the verification.

Thank you both for your cooperation.