Rise of Bets Casino - Pelaajan kotiutus on takavarikoitu.

Talletin 2x 50€. Pelailin pitkään ja lopulta yritin kotiuttaa voittamani 700€. Ensin oli sama dokumentti rumba kuin kaikilla muillakin. 2 päivän välein pyydettiin uutta dokumenttia ja kun kaikki oli lähetetty, kului 3 päivää ja tuli ilmoitus:

"We would like to inform you that your withdrawal has been cancelled by the payments department and the amount of €600.00 has been removed from your balance due to the breach of the following Terms & Conditions:

12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if: i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network "VPN") ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.

Please note that the amount of €100.00 remains in your balance.

Do not hesitate to contact us in case you require any assistance.

Kind regards,

Customer Support Team

"

Minulla ei ole vpn käytössä, ja ainoa bonus mitä pelasin, oli tilille ilmestyneet ilmaiskierrokset 2 päivää sen jälkeen kun olin tehnyt tuon kotiutuksen.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rise of Bets Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino with your 100€ deposit? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas