RioBet Casino - Pelaajan talletusta ei ole hyvitetty.

Hello. On March 25 (and earlier), I contacted Riobet casino support regarding the non-crediting of a deposit in the amount of [Specify amount and currency] made to the details provided by the platform.

The problem has been going on for over 14 days. During the last chat conversation (March 26), the operator Snezhana officially confirmed that the funds were received on the details that were previously issued by this platform ("you transferred to previously issued details"). Thus, the casino actually acknowledged the receipt of my funds.

Despite this, the administration refuses to credit money to my game balance or provide the RRN/ARN code for the bank to track the payment, citing "irregular deadlines" and "payment gateway load". The wait has been going on for too long, which I consider to be deliberate delay and providing false information to the client.

Please help me resolve the issue: either immediately credit the funds to my balance, or a full refund to my card. I am attaching screenshots of the receipt and confirmation of receipt of funds from the operator.

Вітаю. 25 березня (та раніше) я звертався до підтримки казино Riobet щодо незарахування депозиту на суму [Вкажіть суму та валюту], здійсненого на реквізити, надані платформою.

Проблема триває вже понад 14 днів. Під час останньої розмови в чаті (26 березня) оператор Сніжана офіційно підтвердила, що кошти надійшли на реквізити, які раніше видавалися цією платформою («ви перевели на раніше видані реквізити»). Таким чином, казино фактично визнало отримання моїх коштів.

Попри це, адміністрація відмовляється зараховувати гроші на мій ігровий баланс або надати RRN/ARN код для розшуку платежу банком, посилаючись на "нерегламентовані терміни" та "навантаження платіжного шлюзу". Очікування триває вже занадто довго, що я розцінюю як умисне затягування та надання неправдивої інформації клієнту.

Прошу допомогти у вирішенні питання: або негайне зарахування коштів на баланс, або повне повернення на мою картку. Скріншоти квитанції та підтвердження отримання коштів від оператора додаю.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RioBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify when the payment details for you to use were given to you by the casino?
• Could you please explain whether you made previous successful deposits using the payment details specified by the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello. This is likely a duplicate payment for transaction 32419415187.

Our support colleagues reported that it was successfully completed on March 30 at 16:35 UTC+3.

Здравствуйте. Вероятно, речь идёт о повторной оплате по операции 32419415187.

Коллеги из поддержки сообщили, что она была успешно завершена 30.03 в 16:35 по UTC+3.

Dear Most1k,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru