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I made a deposit of 500 reais 4 days ago and so far the money hasn't been credited to my account.

I've already contacted support several times and they just tell me to wait and they'll sort it out.

Fiz um depósito de 500 reais já faz 4 dias e até agora o dinheiro não foi creditado na minha conta.

Já entrei em contato com o suporte várias vezes e eles só dizem pra aguardar e resolve o problema.

Dear FERNANDO777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

I have already contacted my bank, the money was sent successfully, the bank that received it must have a problem with the system, the casino must be responsible for this.

Já entrei em contato com o meu banco, o dinheiro foi enviado com sucesso, o banco que recebeu deve tá com problema no sistema o cassino tem ser responsável por isso.

It was my first deposit and I'm disappointed. I trusted the casino guru's assessment.

Foi meu primeiro depósito tô decepcionado eu confiei na avaliação do cassino guru.

Hello, dear player. We apologize for the delay. Unfortunately, some payment methods were not working properly or were unavailable in Brazil for several days.

According to information from our technical support, your deposit has been credited in full.

Здравствуйте, уважаемый игрок. Приносим извинения за задержку. К сожалению, несколько дней в Бразилии некоторые платёжные методы работали с перебоями или были недоступны.

По информации от нашей технической поддержки ваш депозит зачислен в полном объёме.

Okay, I've checked, and the balance is already in my account. Problem solved.

Thank you very much.

Ok, já verifiquei, e o saldo já está em minha conta problema resolvido.

Muito obrigado.

Dear FERNANDO777,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru