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Win bonus $1500 aud appears 1000usd,and casino will not pay me out they say i win $1.50,so i say then why does it say 1000usd and they throw off using all bullshit excuses

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Dear JIMMY007,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

To better understand the situation and assist you effectively, please provide additional details by answering the following questions:

• Which bonus did you use? Please provide a screenshot or the link to the bonus.
• Have you completed all bonus requirements?
• Please post a screenshot of the relevant betting history.
• Could you please post the same screenshot you posted in your previous message, but without editing the image, without the red mark that you made?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean

Dear JIMMY007,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.