Reybets Casino - Pelaajan tilin vahvistus on viivästynyt.

Hello Guru, I would like to ask for your help with an issue I’m having with Reybets.

I made a deposit at Reybets and had a win. I did not use any bonus or promotional offer on my account; everything was played with real money, just to clarify.

They requested document verification, and I submitted all the required documents. However, my documents keep being rejected, and I have not been given any clear explanation as to why they are being rejected.

They also do not have live chat support. I have already tried contacting them by email, but I have not received any response.

I have recorded everything and have evidence of the entire process.

Could you please help me understand what is happening and, if possible, assist me in getting this issue resolved?

Important notice:

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Dear Taistici,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account. It is also common for casinos to request additional documents even after an account has been verified previously.

To help us investigate and expedite the process, could you please provide the following details:

• Which documents have you already submitted, and when did you send the most recent one?
• Have you provided all the required documents in the correct format?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina

I submitted my identity document for verification.

Yes, I provided the required document in the correct format. However, it keeps being rejected, and I have not received any explanation as to why.

I also tried to contact Reybets through live chat, but they do not have live chat support. I have also sent two emails regarding this issue, but I have not received any response.

Could you please help me understand why my document is being rejected and assist me in getting this resolved?

Thank you for your help.

I’m here to provide an update and inform you that my account has now been disabled without any explanation or valid reason.

I would like to point out that my winnings came from live casino games, and I did not use any bonuses or promotions. Therefore, I do not understand why my account was disabled.

I would like Reybets to explain why my documents were not being accepted and why my account was ultimately disabled.

I did nothing other than make a deposit and play live casino games. I have followed the process and tried to contact Reybets several times, but I have not received a clear explanation.

I would appreciate a clear explanation regarding the reason for the document rejections and the account closure.